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Our website is down and the error message says 'A scripting/config error prevents the server from showing this page'.
Any help would be much appreciated as Freeola for some bizarre reason don't have support until 9am today and we have a business that relies on Saturday morning orders!
Any help would be much appreciated as Freeola for some bizarre reason don't have support until 9am today and we have a business that relies on Saturday morning orders!
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Afternoon all,
Just wanted to give you all the final resolution for this which affected a few clients.
The problem was caused by PHP Version 5.4 running on a couple of our Web servers, one of the libraries compiled incorrectly from what I have been told and this caused the issue experienced.
It was initially thought that a change to certain CMS installs such as WordPress and Joomla caused the individual site problems. Moving to PHP Version 5.5 resolved the problem for all clients effected.
Since the problem PHP 5.4 has been recompiled on the servers and now works without fault. If anybody is experiencing a similar fault please get in touch with Support by sending in a Ticket as soon as possible.
Just wanted to give you all the final resolution for this which affected a few clients.
The problem was caused by PHP Version 5.4 running on a couple of our Web servers, one of the libraries compiled incorrectly from what I have been told and this caused the issue experienced.
It was initially thought that a change to certain CMS installs such as WordPress and Joomla caused the individual site problems. Moving to PHP Version 5.5 resolved the problem for all clients effected.
Since the problem PHP 5.4 has been recompiled on the servers and now works without fault. If anybody is experiencing a similar fault please get in touch with Support by sending in a Ticket as soon as possible.
Nice one ... Ian, could be a solution :¬)
Hi,
Hope you have been sorted but if not...
I had a similar issue with a Joomla install on Freeola..the problem was related to the PHP version...Support advised it must have been my web site updating css code...unlikely...!
but never the less they updated the site folder to php5.5 and all was well...
please just double check all your sites programs etc will run on PHP5.5
Hope it helps...
Ian.
Hope you have been sorted but if not...
I had a similar issue with a Joomla install on Freeola..the problem was related to the PHP version...Support advised it must have been my web site updating css code...unlikely...!
but never the less they updated the site folder to php5.5 and all was well...
please just double check all your sites programs etc will run on PHP5.5
Hope it helps...
Ian.
Welcome to the forums!
Hopefully things have been sorted now.
If not you need to provide some more details :¬)
You haven't said if this is on Standard or VIP hosting or an InstantPro site. And no URL to investigate.
Have you made any recent changes to your website?
Hopefully things have been sorted now.
If not you need to provide some more details :¬)
You haven't said if this is on Standard or VIP hosting or an InstantPro site. And no URL to investigate.
Have you made any recent changes to your website?
[s]Hmmm...[/s]
Our website is down and the error message says 'A scripting/config error prevents the server from showing this page'.
Any help would be much appreciated as Freeola for some bizarre reason don't have support until 9am today and we have a business that relies on Saturday morning orders!
Any help would be much appreciated as Freeola for some bizarre reason don't have support until 9am today and we have a business that relies on Saturday morning orders!
Page: