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Okie doke. It's for my Interactive Media Web Authoring unit. The idea is that I identify a particular audience, research the needs of that audience (that's what this questionnaire is for), and then produce a prototype of a product based on the results of my research.
So the prototype project which I intend to do is a web-based guide on how to perform simple computer tasks to help those who are afraid of making their computers go wrong or believe that tasks are more complicated than they actually are. I guess, in a way, this is the wrong place to do it, because I know you're all not stupid, but hey - every little helps. :) And I have to show that I have researched a wide audience, and I know this place has members aplenty. :)
Please answer the questions for me. It'd be much appreciated.
Thanks. :)
1. What age group do you fall into?
0-15
16-30
31-45
45-60
Over 60
2. How often do you use a computer at home or in a public place?
Daily
Most of the week
Weekly
Less than once a week
Never
3. How many computers do you have in your home?
4. What do you mostly use your computer(s) for at home?
5. How often do you encounter problems with computers at home or in public places?
Daily
Frequently
Occasionally
Rarely
Never
6. What sorts of computer problems do you most frequently encounter?
7. How do you go about solving computer problems? eg. asking someone else to fix it, consulting the help file, looking up the problem on the Internet, etc.
8. On a scale of 1 to 10, with 1 being the lowest and 10 being the highest, how would you rate your computer skills?
9. Are there any particular topics you would like to see explained in this prototype?
Yes
No
10. If you answered “Yes” to question 9, which topics would you like to see explained?
11. Which of the following do you find the most helpful and easiest to understand? (list all that apply)
Text
Pictures
Diagrams
Animations
Demonstrations
Sound / Speech
Trying for yourself
Videos
Ta very much. :)
So the prototype project which I intend to do is a web-based guide on how to perform simple computer tasks to help those who are afraid of making their computers go wrong or believe that tasks are more complicated than they actually are. I guess, in a way, this is the wrong place to do it, because I know you're all not stupid, but hey - every little helps. :) And I have to show that I have researched a wide audience, and I know this place has members aplenty. :)
Please answer the questions for me. It'd be much appreciated.
Thanks. :)
1. What age group do you fall into?
0-15
16-30
31-45
45-60
Over 60
2. How often do you use a computer at home or in a public place?
Daily
Most of the week
Weekly
Less than once a week
Never
3. How many computers do you have in your home?
4. What do you mostly use your computer(s) for at home?
5. How often do you encounter problems with computers at home or in public places?
Daily
Frequently
Occasionally
Rarely
Never
6. What sorts of computer problems do you most frequently encounter?
7. How do you go about solving computer problems? eg. asking someone else to fix it, consulting the help file, looking up the problem on the Internet, etc.
8. On a scale of 1 to 10, with 1 being the lowest and 10 being the highest, how would you rate your computer skills?
9. Are there any particular topics you would like to see explained in this prototype?
Yes
No
10. If you answered “Yes” to question 9, which topics would you like to see explained?
11. Which of the following do you find the most helpful and easiest to understand? (list all that apply)
Text
Pictures
Diagrams
Animations
Demonstrations
Sound / Speech
Trying for yourself
Videos
Ta very much. :)
Page:
> 1. What age group do you fall into?
> 16-30
>
> 2. How often do you use a computer at home or in a public
> place?
> Daily
>
> 3. How many computers do you have in your home?
> 1 for each person
> 4. What do you mostly use your computer(s) for at home?
> games/working
> 5. How often do you encounter problems with computers at home
> or in public places?
> Occasionally
>
> 6. What sorts of computer problems do you most frequently
> encounter?
Freezing or slowdown
>
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
Patience. Or, for serious problems, t'internet
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
> 8
> 9. Are there any particular topics you would like to see
> explained in this prototype?
> No
>
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
>
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
> Text
> Animations
> Demonstrations
> Trying for yourself
> Videos
>
you're welcome :P
> 16-30
>
> 2. How often do you use a computer at home or in a public
> place?
> Daily
>
> 3. How many computers do you have in your home?
> 1 for each person
> 4. What do you mostly use your computer(s) for at home?
> games/working
> 5. How often do you encounter problems with computers at home
> or in public places?
> Occasionally
>
> 6. What sorts of computer problems do you most frequently
> encounter?
Freezing or slowdown
>
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
Patience. Or, for serious problems, t'internet
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
> 8
> 9. Are there any particular topics you would like to see
> explained in this prototype?
> No
>
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
>
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
> Text
> Animations
> Demonstrations
> Trying for yourself
> Videos
>
you're welcome :P
In addition to what I said (which, to be fair, wasn't that insightful), something you might like to cover is some basic Windows security.
Twain wrote:
1. What age group do you fall into?
31-45
2. How often do you use a computer at home or in a public
place?
Daily
3. How many computers do you have in your home?
4
4. What do you mostly use your computer(s) for at home?
Work, Internet, Games etc.
5. How often do you encounter problems with computers at home
or in public places?
Occasionally
6. What sorts of computer problems do you most frequently
encounter?
Internet connection related, and drivers.
7. How do you go about solving computer problems? eg. asking
someone else to fix it, consulting the help file, looking up the
problem on the Internet, etc.
Its usually something like
-search on the internet
-give up
-whine to somebody that I cant fix my problem
-search some more
-find an answer
I think the whining about it is definitely the most important step for me.
8. On a scale of 1 to 10, with 1 being the lowest and 10
being the highest, how would you rate your computer skills?
1
9. Are there any particular topics you would like to see
explained in this prototype?
No
10. If you answered “Yes” to question 9, which topics would
you like to see explained?
11. Which of the following do you find the most helpful and
easiest to understand? (list all that apply)
Text
Pictures
Diagrams
1. What age group do you fall into?
31-45
2. How often do you use a computer at home or in a public
place?
Daily
3. How many computers do you have in your home?
4
4. What do you mostly use your computer(s) for at home?
Work, Internet, Games etc.
5. How often do you encounter problems with computers at home
or in public places?
Occasionally
6. What sorts of computer problems do you most frequently
encounter?
Internet connection related, and drivers.
7. How do you go about solving computer problems? eg. asking
someone else to fix it, consulting the help file, looking up the
problem on the Internet, etc.
Its usually something like
-search on the internet
-give up
-whine to somebody that I cant fix my problem
-search some more
-find an answer
I think the whining about it is definitely the most important step for me.
8. On a scale of 1 to 10, with 1 being the lowest and 10
being the highest, how would you rate your computer skills?
1
9. Are there any particular topics you would like to see
explained in this prototype?
No
10. If you answered “Yes” to question 9, which topics would
you like to see explained?
11. Which of the following do you find the most helpful and
easiest to understand? (list all that apply)
Text
Pictures
Diagrams
> 1. What age group do you fall into?
> 16-30
>
> 2. How often do you use a computer at home or in a public
> place?
> Daily
>
> 3. How many computers do you have in your home?
2
>
> 4. What do you mostly use your computer(s) for at home?
Gaming/net/downloads
>
> 5. How often do you encounter problems with computers at home
> or in public places?
> Occasionally
>
> 6. What sorts of computer problems do you most frequently
> encounter?
errors, internet probs
>
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
usually internet research
>
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
7
>
> 9. Are there any particular topics you would like to see
> explained in this prototype?
> No
>
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
>
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
> Text
> Pictures
> Diagrams
> Animations
> Demonstrations
> Sound / Speech
> Trying for yourself
> Videos
>
Hope this helps
> 16-30
>
> 2. How often do you use a computer at home or in a public
> place?
> Daily
>
> 3. How many computers do you have in your home?
2
>
> 4. What do you mostly use your computer(s) for at home?
Gaming/net/downloads
>
> 5. How often do you encounter problems with computers at home
> or in public places?
> Occasionally
>
> 6. What sorts of computer problems do you most frequently
> encounter?
errors, internet probs
>
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
usually internet research
>
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
7
>
> 9. Are there any particular topics you would like to see
> explained in this prototype?
> No
>
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
>
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
> Text
> Pictures
> Diagrams
> Animations
> Demonstrations
> Sound / Speech
> Trying for yourself
> Videos
>
Hope this helps
Twain wrote:
> 1. What age group do you fall into?
31-45
> 2. How often do you use a computer at home or in a public
> place?
Daily
>
> 3. How many computers do you have in your home?
1
> 4. What do you mostly use your computer(s) for at home?
Email, Internet, movies, games, music, media centre.
> 5. How often do you encounter problems with computers at home
> or in public places?
Occasionally
>
> 6. What sorts of computer problems do you most frequently
> encounter?
>
OS issues, compatibility problems (driver software)
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
>
Fix it myself/lookup on Internet
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
7
> 9. Are there any particular topics you would like to see
> explained in this prototype?
No
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
Text
Pictures
Diagrams
Sound / Speech
Trying for yourself
> 1. What age group do you fall into?
31-45
> 2. How often do you use a computer at home or in a public
> place?
Daily
>
> 3. How many computers do you have in your home?
1
> 4. What do you mostly use your computer(s) for at home?
Email, Internet, movies, games, music, media centre.
> 5. How often do you encounter problems with computers at home
> or in public places?
Occasionally
>
> 6. What sorts of computer problems do you most frequently
> encounter?
>
OS issues, compatibility problems (driver software)
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
>
Fix it myself/lookup on Internet
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
7
> 9. Are there any particular topics you would like to see
> explained in this prototype?
No
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
Text
Pictures
Diagrams
Sound / Speech
Trying for yourself
> 1. What age group do you fall into?
> 16-30
> 2. How often do you use a computer at home or in a public
> place?
> Daily
> 3. How many computers do you have in your home?
3
> 4. What do you mostly use your computer(s) for at home?
Porn, illegal downloads and communication
> 5. How often do you encounter problems with computers at home
> or in public places?
> Daily
> 6. What sorts of computer problems do you most frequently
> encounter?
Webcam crashes
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
Work it out by self - consult internet
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
7.5
> 9. Are there any particular topics you would like to see
> explained in this prototype?
> Yes
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
Setting up a wireless network between two laptops - setting up wireless network between a mac and a pc
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
> Text
> Pictures
> Diagrams
> Animations
> Demonstrations
> Sound / Speech
> Trying for yourself
> Videos
> 16-30
> 2. How often do you use a computer at home or in a public
> place?
> Daily
> 3. How many computers do you have in your home?
3
> 4. What do you mostly use your computer(s) for at home?
Porn, illegal downloads and communication
> 5. How often do you encounter problems with computers at home
> or in public places?
> Daily
> 6. What sorts of computer problems do you most frequently
> encounter?
Webcam crashes
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
Work it out by self - consult internet
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
7.5
> 9. Are there any particular topics you would like to see
> explained in this prototype?
> Yes
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
Setting up a wireless network between two laptops - setting up wireless network between a mac and a pc
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
> Text
> Pictures
> Diagrams
> Animations
> Demonstrations
> Sound / Speech
> Trying for yourself
> Videos
Twain wrote:
> 1. What age group do you fall into?
> 16-30
> 2. How often do you use a computer at home or in a public
> place?
> Daily
> 3. How many computers do you have in your home?
3
> 4. What do you mostly use your computer(s) for at home?
Wasting time, uni stuff
>
> 5. How often do you encounter problems with computers at home
> or in public places?
> Frequently
> 6. What sorts of computer problems do you most frequently
> encounter?
Recently they involve the words "segfault" and not soon after, "malloc". Most of my problems are ones I create myself. This may void the rest of my questionnaire :P
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
I get off my fat butt (it's not really fat) and figure it out myself. The exact process depends what the problem is. There's usually a fair amount of Googling involved.
>
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
Hard to answer this. 10 in some areas, 0 in others. :P 0 is off the scale, awesome.
> 9. Are there any particular topics you would like to see
> explained in this prototype?
> Yes
>
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
Teaching people to use Google instead of relying on vague generic help :P
>
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
> Text
> Demonstrations
> Trying for yourself
Trying it for yourself is by far the most educational method but may well require text/demonstrations to get you into a position where you can.
> 1. What age group do you fall into?
> 16-30
> 2. How often do you use a computer at home or in a public
> place?
> Daily
> 3. How many computers do you have in your home?
3
> 4. What do you mostly use your computer(s) for at home?
Wasting time, uni stuff
>
> 5. How often do you encounter problems with computers at home
> or in public places?
> Frequently
> 6. What sorts of computer problems do you most frequently
> encounter?
Recently they involve the words "segfault" and not soon after, "malloc". Most of my problems are ones I create myself. This may void the rest of my questionnaire :P
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
I get off my fat butt (it's not really fat) and figure it out myself. The exact process depends what the problem is. There's usually a fair amount of Googling involved.
>
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
Hard to answer this. 10 in some areas, 0 in others. :P 0 is off the scale, awesome.
> 9. Are there any particular topics you would like to see
> explained in this prototype?
> Yes
>
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
Teaching people to use Google instead of relying on vague generic help :P
>
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
> Text
> Demonstrations
> Trying for yourself
Trying it for yourself is by far the most educational method but may well require text/demonstrations to get you into a position where you can.
Twain wrote:
> 1. What age group do you fall into?
> 16-30
> 2. How often do you use a computer at home or in a public
> place?
> Daily
>
> 3. How many computers do you have in your home?
1 (+1 work laptop)
>
> 4. What do you mostly use your computer(s) for at home?
Gaming + media
>
> 5. How often do you encounter problems with computers at home
> or in public places?
> Rarely
>
> 6. What sorts of computer problems do you most frequently
> encounter?
Software conflicts, data corruption, hardware breakdown
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
15 minute rule. If I can't fix it myself in 15 minutes, I call in my all singing all dancing warrantee, and someone comes and fixes it for me for free.
>
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
6
>
> 9. Are there any particular topics you would like to see
> explained in this prototype?
> Yes
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
Someone needs to shatter the illusion that if you change the wrong option, your PC will either explode, or permanently lock itself from any further user input. This is the reason behind user frigidity.
>
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
> Text
> Pictures
> Diagrams
> Trying for yourself
Text accompanied by pictures / diagrams works best. But you always have to try it yourself or it goes in one ear and out the other, so to speak.
> 1. What age group do you fall into?
> 16-30
> 2. How often do you use a computer at home or in a public
> place?
> Daily
>
> 3. How many computers do you have in your home?
1 (+1 work laptop)
>
> 4. What do you mostly use your computer(s) for at home?
Gaming + media
>
> 5. How often do you encounter problems with computers at home
> or in public places?
> Rarely
>
> 6. What sorts of computer problems do you most frequently
> encounter?
Software conflicts, data corruption, hardware breakdown
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
15 minute rule. If I can't fix it myself in 15 minutes, I call in my all singing all dancing warrantee, and someone comes and fixes it for me for free.
>
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
6
>
> 9. Are there any particular topics you would like to see
> explained in this prototype?
> Yes
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
Someone needs to shatter the illusion that if you change the wrong option, your PC will either explode, or permanently lock itself from any further user input. This is the reason behind user frigidity.
>
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
> Text
> Pictures
> Diagrams
> Trying for yourself
Text accompanied by pictures / diagrams works best. But you always have to try it yourself or it goes in one ear and out the other, so to speak.
Twain wrote:
> 1. What age group do you fall into?
> 16-30
> 2. How often do you use a computer at home or in a public
> place?
> Daily
> 3. How many computers do you have in your home?
2
> 4. What do you mostly use your computer(s) for at home?
At home it's mostly internet and some database.
> 5. How often do you encounter problems with computers at home
> or in public places?
Rarely
> Daily
> Frequently
> Occasionally
> Rarely
> Never
> 6. What sorts of computer problems do you most frequently
> encounter?
Connection problems seem to be the usual one.
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
I'l generally try and fix it myself if i know how to. Then i'll start reading on the internet. Its rare that i'll ask for help unless its something i need quickly.
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
8
> 9. Are there any particular topics you would like to see
> explained in this prototype?
Yes
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
Wireless connections and setting up a network, although i could probably find out about that stuff myself.
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
> Text
> Pictures
> Diagrams
> Animations
> Demonstrations
> Sound / Speech
> Trying for yourself
> Videos
>
> Ta very much. :)
Personally i prefer text but it's all good.
> 1. What age group do you fall into?
> 16-30
> 2. How often do you use a computer at home or in a public
> place?
> Daily
> 3. How many computers do you have in your home?
2
> 4. What do you mostly use your computer(s) for at home?
At home it's mostly internet and some database.
> 5. How often do you encounter problems with computers at home
> or in public places?
Rarely
> Daily
> Frequently
> Occasionally
> Rarely
> Never
> 6. What sorts of computer problems do you most frequently
> encounter?
Connection problems seem to be the usual one.
> 7. How do you go about solving computer problems? eg. asking
> someone else to fix it, consulting the help file, looking up the
> problem on the Internet, etc.
I'l generally try and fix it myself if i know how to. Then i'll start reading on the internet. Its rare that i'll ask for help unless its something i need quickly.
> 8. On a scale of 1 to 10, with 1 being the lowest and 10
> being the highest, how would you rate your computer skills?
8
> 9. Are there any particular topics you would like to see
> explained in this prototype?
Yes
> 10. If you answered “Yes” to question 9, which topics would
> you like to see explained?
Wireless connections and setting up a network, although i could probably find out about that stuff myself.
> 11. Which of the following do you find the most helpful and
> easiest to understand? (list all that apply)
> Text
> Pictures
> Diagrams
> Animations
> Demonstrations
> Sound / Speech
> Trying for yourself
> Videos
>
> Ta very much. :)
Personally i prefer text but it's all good.
1. What age group do you fall into?
16-30
2. How often do you use a computer at home or in a public
place?
Daily
3. How many computers do you have in your home?
2
4. What do you mostly use your computer(s) for at home?
Gaming
5. How often do you encounter problems with computers at home
or in public places?
Daily
6. What sorts of computer problems do you most frequently
encounter?
Incoming Mail (POP3) Server issues on mail clients.
7. How do you go about solving computer problems? eg. asking
someone else to fix it, consulting the help file, looking up the
problem on the Internet, etc.
Usually sort my self or look on the web
8. On a scale of 1 to 10, with 1 being the lowest and 10
being the highest, how would you rate your computer skills?
8
9. Are there any particular topics you would like to see
explained in this prototype?
Yes
10. If you answered “Yes” to question 9, which topics would
you like to see explained?
Setting up a wireless network/ Setting up a mail client
11. Which of the following do you find the most helpful and
easiest to understand? (list all that apply)
Animations
Demonstrations
Trying for yourself
Videos
16-30
2. How often do you use a computer at home or in a public
place?
Daily
3. How many computers do you have in your home?
2
4. What do you mostly use your computer(s) for at home?
Gaming
5. How often do you encounter problems with computers at home
or in public places?
Daily
6. What sorts of computer problems do you most frequently
encounter?
Incoming Mail (POP3) Server issues on mail clients.
7. How do you go about solving computer problems? eg. asking
someone else to fix it, consulting the help file, looking up the
problem on the Internet, etc.
Usually sort my self or look on the web
8. On a scale of 1 to 10, with 1 being the lowest and 10
being the highest, how would you rate your computer skills?
8
9. Are there any particular topics you would like to see
explained in this prototype?
Yes
10. If you answered “Yes” to question 9, which topics would
you like to see explained?
Setting up a wireless network/ Setting up a mail client
11. Which of the following do you find the most helpful and
easiest to understand? (list all that apply)
Animations
Demonstrations
Trying for yourself
Videos
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