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"Broadband usage stats unavailable"

Hi Freeola,
I noticed over the weekend my broadband usage stats for this month were unavailable. Shows all zeros and clicking for details gives "There are no usage figures for your selected month. "

I thought it was just a glitch but it's the same today - please let me know if you need a Ticket raised to address this?

Thanks.
[s]Hmmm...[/s]

Hi Freeola,
I noticed over the weekend my broadband usage stats for this month were unavailable. Shows all zeros and clicking for details gives "There are no usage figures for your selected month. "

I thought it was just a glitch but it's the same today - please let me know if you need a Ticket raised to address this?

Thanks.
[s]Hmmm...[/s]

Hi Hmmm...,

Yep, this definitely sounds like something that we would need to look into. If you wouldn't mind raising a support ticket with your line number, we should be able to have a look at this for you.

No problem, ticket 181862 raised.












[s]Hmmm...[/s]

Thanks for sending this through. It does look as though there is an issue here and I have passed this on for investigation.

Saw your initial post Hmmm and thought that the problem might have been solved, but just checked mine and it reads the same ... no usage and no details:¬)

Thanks dean5.

Hi DL,
Yep, I checked a couple of Freeola accounts and found the same so I guess it's affecting a number of accounts.


[s]Hmmm...[/s]

Seems like we're back, up and running :¬)

DL wrote:
Seems like we're back, up and running :¬)

Yep, this should be sorted now.

Thanks dean :¬)

Thank you.

[s]Hmmm...[/s]