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Hi,
Been having this problem last few days. I connect to Freeola using 0845 3070, also tried 0845 3080 and then when I try to connect to the htdocs folder in IE9 i keeps getting a pop up message asking for username and password, I only occasionally used to get this pop up but it is doing it all the time now and no matter what info I put in there it is still refusing me access to the htdocs folder.
I usually navigate to the upload page using broadband, I click on "View/edit Domain Details, click on "Hosting and Settings" next to the domain name, then click the tab "upload files to website". When I am on the upload page I then start up my dial up modem, then after it has connected I wait a few seconds then click on "Open your website folder to upload files to your site".
When Internet Explorer 9 opens I then click the "view"tab, scroll down to "Open FTP site in Windows Explorer", then the cgi-shl and httdocs window attempts to open but a box immediately appears asking for a username and password. Tried putting in the SR number and password, my account login and password, nothing works, it just will not let me in.
Tried navigating to the upload page using broadband then completely disconnected my broadband modem, waited 5 mins, then reconnected with my dial up modem and exactly the same thing is happening. Tried it on 2 computers and I still cannot past the box asking for the username and password.
I've cleared my cache, restarted my computer, tried over and over but it just is not letting me upload.
Is there currently a problem with the dial up service for uploading?
Any help or advice would be greatly appreciated.
Thank you,
Mack
ps: the server in question is freeolaweb8, however I have tried uploading other sites which are on different freeola servers and am experiencing the same problem.
Been having this problem last few days. I connect to Freeola using 0845 3070, also tried 0845 3080 and then when I try to connect to the htdocs folder in IE9 i keeps getting a pop up message asking for username and password, I only occasionally used to get this pop up but it is doing it all the time now and no matter what info I put in there it is still refusing me access to the htdocs folder.
I usually navigate to the upload page using broadband, I click on "View/edit Domain Details, click on "Hosting and Settings" next to the domain name, then click the tab "upload files to website". When I am on the upload page I then start up my dial up modem, then after it has connected I wait a few seconds then click on "Open your website folder to upload files to your site".
When Internet Explorer 9 opens I then click the "view"tab, scroll down to "Open FTP site in Windows Explorer", then the cgi-shl and httdocs window attempts to open but a box immediately appears asking for a username and password. Tried putting in the SR number and password, my account login and password, nothing works, it just will not let me in.
Tried navigating to the upload page using broadband then completely disconnected my broadband modem, waited 5 mins, then reconnected with my dial up modem and exactly the same thing is happening. Tried it on 2 computers and I still cannot past the box asking for the username and password.
I've cleared my cache, restarted my computer, tried over and over but it just is not letting me upload.
Is there currently a problem with the dial up service for uploading?
Any help or advice would be greatly appreciated.
Thank you,
Mack
ps: the server in question is freeolaweb8, however I have tried uploading other sites which are on different freeola servers and am experiencing the same problem.
Page:
Hi and welcome to the forums.
I would recommend trying the free Filezilla standalone FTP app rather than IE's built in one as this often seems to play up.
If that doesn't work then I would raise a Support Ticket.
Let us know how you get on :¬)
I would recommend trying the free Filezilla standalone FTP app rather than IE's built in one as this often seems to play up.
If that doesn't work then I would raise a Support Ticket.
Let us know how you get on :¬)
[s]Hmmm...[/s]
Hi,
Been having this problem last few days. I connect to Freeola using 0845 3070, also tried 0845 3080 and then when I try to connect to the htdocs folder in IE9 i keeps getting a pop up message asking for username and password, I only occasionally used to get this pop up but it is doing it all the time now and no matter what info I put in there it is still refusing me access to the htdocs folder.
I usually navigate to the upload page using broadband, I click on "View/edit Domain Details, click on "Hosting and Settings" next to the domain name, then click the tab "upload files to website". When I am on the upload page I then start up my dial up modem, then after it has connected I wait a few seconds then click on "Open your website folder to upload files to your site".
When Internet Explorer 9 opens I then click the "view"tab, scroll down to "Open FTP site in Windows Explorer", then the cgi-shl and httdocs window attempts to open but a box immediately appears asking for a username and password. Tried putting in the SR number and password, my account login and password, nothing works, it just will not let me in.
Tried navigating to the upload page using broadband then completely disconnected my broadband modem, waited 5 mins, then reconnected with my dial up modem and exactly the same thing is happening. Tried it on 2 computers and I still cannot past the box asking for the username and password.
I've cleared my cache, restarted my computer, tried over and over but it just is not letting me upload.
Is there currently a problem with the dial up service for uploading?
Any help or advice would be greatly appreciated.
Thank you,
Mack
ps: the server in question is freeolaweb8, however I have tried uploading other sites which are on different freeola servers and am experiencing the same problem.
Been having this problem last few days. I connect to Freeola using 0845 3070, also tried 0845 3080 and then when I try to connect to the htdocs folder in IE9 i keeps getting a pop up message asking for username and password, I only occasionally used to get this pop up but it is doing it all the time now and no matter what info I put in there it is still refusing me access to the htdocs folder.
I usually navigate to the upload page using broadband, I click on "View/edit Domain Details, click on "Hosting and Settings" next to the domain name, then click the tab "upload files to website". When I am on the upload page I then start up my dial up modem, then after it has connected I wait a few seconds then click on "Open your website folder to upload files to your site".
When Internet Explorer 9 opens I then click the "view"tab, scroll down to "Open FTP site in Windows Explorer", then the cgi-shl and httdocs window attempts to open but a box immediately appears asking for a username and password. Tried putting in the SR number and password, my account login and password, nothing works, it just will not let me in.
Tried navigating to the upload page using broadband then completely disconnected my broadband modem, waited 5 mins, then reconnected with my dial up modem and exactly the same thing is happening. Tried it on 2 computers and I still cannot past the box asking for the username and password.
I've cleared my cache, restarted my computer, tried over and over but it just is not letting me upload.
Is there currently a problem with the dial up service for uploading?
Any help or advice would be greatly appreciated.
Thank you,
Mack
ps: the server in question is freeolaweb8, however I have tried uploading other sites which are on different freeola servers and am experiencing the same problem.
Page: