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Copy of my post on customer services forum:
Dear Freeola customer support
I phoned your telephone helpline this evening with a fairly urgent enquiry, at 7 O'clock. After an hour of waiting I was more than surprised to be cut of at 8 O'clock, and when I redialed I was told that the helpline closes at 8 O'clock. I can only call after 7 O'clock in the evening, and so was not expecting to be unable to reach an assistant.
In future would it be possible for you to stop adding other people to the queue at 8 O'clock, but answer all of the backlog of calls.
Please could you advise me as to what to do in future when I need support for my website.
Has anyone else had a problem like this? If so let freeola know, so that hopefully they will change their system.
Dear Freeola customer support
I phoned your telephone helpline this evening with a fairly urgent enquiry, at 7 O'clock. After an hour of waiting I was more than surprised to be cut of at 8 O'clock, and when I redialed I was told that the helpline closes at 8 O'clock. I can only call after 7 O'clock in the evening, and so was not expecting to be unable to reach an assistant.
In future would it be possible for you to stop adding other people to the queue at 8 O'clock, but answer all of the backlog of calls.
Please could you advise me as to what to do in future when I need support for my website.
Has anyone else had a problem like this? If so let freeola know, so that hopefully they will change their system.
Page:
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Copy of my post on customer services forum:
Dear Freeola customer support
I phoned your telephone helpline this evening with a fairly urgent enquiry, at 7 O'clock. After an hour of waiting I was more than surprised to be cut of at 8 O'clock, and when I redialed I was told that the helpline closes at 8 O'clock. I can only call after 7 O'clock in the evening, and so was not expecting to be unable to reach an assistant.
In future would it be possible for you to stop adding other people to the queue at 8 O'clock, but answer all of the backlog of calls.
Please could you advise me as to what to do in future when I need support for my website.
Has anyone else had a problem like this? If so let freeola know, so that hopefully they will change their system.
Dear Freeola customer support
I phoned your telephone helpline this evening with a fairly urgent enquiry, at 7 O'clock. After an hour of waiting I was more than surprised to be cut of at 8 O'clock, and when I redialed I was told that the helpline closes at 8 O'clock. I can only call after 7 O'clock in the evening, and so was not expecting to be unable to reach an assistant.
In future would it be possible for you to stop adding other people to the queue at 8 O'clock, but answer all of the backlog of calls.
Please could you advise me as to what to do in future when I need support for my website.
Has anyone else had a problem like this? If so let freeola know, so that hopefully they will change their system.
Page: