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"Freeola Web Server 8 unavailable."

Hi,
Could you please check out web server 8 (standard hosting) as my sites are currently unavailable.

HTTP fails, FTP still available.

Thanks.
[s]Hmmm...[/s]

What other information do you require?

The service email and the status updates should cover all aspects for all effected customers, but I'll try and answer any other queries you have Hmmm...

If you are referring to the short outage this morning, it seems we have no record of the downtime at the moment, although several customers have mentioned it in hindsight.

After spending a lot of time yesterday putting my sites back together I'm disappointed to see server 8 is unavailable again this morning!


Can't see any change on the Status page...

FTP and HTTP are both failing for me :¬(


EDIT: Service has returned - let's hope that was a blip as I don't want to FTP and CHMOD a zillion files again...

Freeola - more information/updates would be nice.

[s]Hmmm...[/s]

Out of my affected sites I'm still having trouble with one of them displaying 403's even though there is an 'index.htm' present.

Don't think it's me - I've checked the spelling and re-FTP'd etc. etc.

This happened after the last server failure - please see my earlier link for details if it helps someone remember the resolution.

I've updated my open ticket with the account details.


Thanks,
[s]Hmmm...[/s]

Seems to be working ok for me now.

Things were going well - 100's of files FTP'd and a couple of sites back, but Server 8 seems to have gone missing again?

I guess there will be lots of others doing the same as me?

'Failure' email has arrived - thanks.
I have 13 accounts listed. It's a shame you don't list domains as well as sr numbers to save some poking around (I remember when Server 7 went, some of them took some digging!).


FWIW: The old server 2 message (that seems to have been re-woken earlier) on the status page could do with removing - it will only confuse people!


[s]Hmmm...[/s]

Hmmm... wrote:
> FTP issue: Ticket 161072.
> FTP for my other sites seems to be fine so far.

Should be ok now. I just reset the password back to what it was already and logged in via FTP without any problems.

They're just about to be sent out, so you should receive an email tonight.

FTP issue: Ticket 161072.
FTP for my other sites seems to be fine so far.



Can you say if the email will be tonight or tomorrow???






[s]Hmmm...[/s]

Hmmm... wrote:
> I've found 10 of my sites (so far) on this server - any idea when
> the email that documents failed accounts will be issued?

Soon, it's just being prepared.

> Also FTP is failing for one of my accounts (a very old one, but
> I'm using the MyFreeola details) - If you think everything should
> now be working I take it you'll want a Support Ticket with the
> details?

Yes please if you wouldn't mind.

I've found 10 of my sites (so far) on this server - any idea when the email that documents failed accounts will be issued?


Also FTP is failing for one of my accounts (a very old one, but I'm using the MyFreeola details) - If you think everything should now be working I take it you'll want a Support Ticket with the details?






[s]Hmmm...[/s]