Viewing Thread:
"Freeola Web Server 8 unavailable."

Hi,
Could you please check out web server 8 (standard hosting) as my sites are currently unavailable.

HTTP fails, FTP still available.

Thanks.
[s]Hmmm...[/s]

Glad to read the data will be ok :¬)


NB. Your Service Status page currently shows 'Major Fault' against incoming email?
EDIT: Moved to 'web servers' - bit tricky that old Status page! ;¬)





[s]Hmmm...[/s]

Of course we are!

My server 8 sites are unavailable again!


FTP still working.


EDIT:
Back after a few minutes - hopefully you are monitoring things closely?




[s]Hmmm...[/s]

......

Kenny is, rather humorously, the name of our firewall. I have heard he often dies... :D

The work was done by ncrs I believe if you wanna know.

Eccles wrote:
> You other site also seems ok to me. It loads your own holding
> page.


Working for me now. Looks like someone called 'kenny' via Freeola intranet (amongst others) took a look :¬)





[s]Hmmm...[/s]

It seems that the site is working without www. prefix at the moment. Still tryign to resolve the issue fully which will be done shortly.

I'll re-reply to the ticket after this has been done.

You other site also seems ok to me. It loads your own holding page.

Re. Hectic. That's why it makes sense to update your status page to stop any confusion :¬P


Re. Ticket. I replied to the ticket. I think you (as I can see a couple of you) may have been looking at the wrong domain.
My only outstanding issue is with one domain (see ticket) issuing 403's when I believe I have an index.htm in place (I keep checking the spelling!). As I mentioned earlier in this thread - one of my site's suffered an identical 403 problem after Web Server 7 was replaced the other month...


[s]Hmmm...[/s]

We are happy to take note of your suggestions Hmmm... trust me, but it is a wee bit hectic here at the moment as I am sure you can imagine. I will get the message removed if possible, and I have re-replied to your ticket just now.

I believe the server itself is under a lot of stress where customers are now re-uploading their sites, which may have caused some downtime this morning. As we were not notified of any outages though it's difficult for us to give a lot of information.

Yes, it was this mornings outage that prompted that.
I was hoping perhaps Freeola were performing an un-documented re-boot rather than things going pear-shaped...?!


NB. Please see my open ticket 161072 which refers to a 403 error for one of my 'triv' sites (so it's not hurting me!).

I suggested removing the server 2 outage message (posted in error) on the Status page - guess that's just me though...

[s]Hmmm...[/s]