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Please stop trying to defend something that really isn't true.
Xbox DVD playback is much superior in picture quality and sound quality.
The only downside is that it is too loud.
Who cares? The standalone ones kick ass anyway.
Anyway I got through to customer support and they managed to figure it out. I had to turn something on when the film was playing and then eject the disk. After that it works on all my dvd’s and the picture and sound are excellent quality. They have done a good job on the new model. Thanks for all you help.