The "Freeola Customer Forum" forum, which includes Retro Game Reviews, has been archived and is now read-only. You cannot post here or create a new thread or review on this forum.
Ive just found out that email forwarding to hotmail accounts hasn't been working for 'about 2 months'. I have to explain this to my clients now, and I've probably lost out on business too. I've been logging on to my control panel during this time - couldn't some sort of notifier have been added to warn us? Im pretty sure there's hundreds more like me out there who aren't aware of the situation yet.
Page:
Ive just found out that email forwarding to hotmail accounts hasn't been working for 'about 2 months'. I have to explain this to my clients now, and I've probably lost out on business too. I've been logging on to my control panel during this time - couldn't some sort of notifier have been added to warn us? Im pretty sure there's hundreds more like me out there who aren't aware of the situation yet.
Why is it not working? is it a freeola issue ? or a hotmail issue?
Kev
Kev
Its a hotmail issue apparently. Even though I've included all my Freeola email addresses on my safe list to stop them being filtered as spam, nothing is coming through. I only found out today on the off chance by trying to contact one of my clients.
I see well if its a Hotmail issue it would be Hotmail that would surely place a warning on their site and not freeola?
I have just spoke to my son at Uni as he did have some issues with a problem with forwarding to Hotmail from Freeola but on investigation it was an error on his behalf, and once we sorted that out it has worked fine ever since. He still uses his freeola address now and it forwards to Hotmail so he can collect his mail at the Uni.
Kev
I have just spoke to my son at Uni as he did have some issues with a problem with forwarding to Hotmail from Freeola but on investigation it was an error on his behalf, and once we sorted that out it has worked fine ever since. He still uses his freeola address now and it forwards to Hotmail so he can collect his mail at the Uni.
Kev
I disagree - if Freeola are aware of the problem the least they could do is include a disclaimer if they are going to continue to advertise email forwarding as a fully functional service. An email to exisitng customers would have been even better. I don't think it would harm their reputation any.
I'm pleased your son's forwarding works - do you have any details as to what he was doing wrong? Maybe I'm doing making the same mistakes he was?
I'm pleased your son's forwarding works - do you have any details as to what he was doing wrong? Maybe I'm doing making the same mistakes he was?
How has he got around this Kev.
As per previous discusions, I was aware Hotmail has effectively screwed the filters down to a point where forwarding will not be accepted. I and others found that this was why no form to mails were working.
I think you contributed to it ??
If I can re use hotmail as a 3rd party divert would be helpful, any tips
Dan
As per previous discusions, I was aware Hotmail has effectively screwed the filters down to a point where forwarding will not be accepted. I and others found that this was why no form to mails were working.
I think you contributed to it ??
If I can re use hotmail as a 3rd party divert would be helpful, any tips
Dan
I am tinking it that Freeola have told you its their blame? or its some issue with their service thats causing you the problem? am not quite clear on that?
I had a problem with Yahoo Groups and Freeola, and when I questioned that they admitted that they were blocking mail from Yahoo as Yahoo were spamming the system, and not long after that they did have a disclaimer re that as that was some thing that Freeola had instigated.
I see your problem as something that Hotmail has instigated? or am a wrong here?
Re My son he has the basic Hotmail service he has to read it online, I beleive there is a version that you can have to download emails into Outlook Express? that is paid for? perhaps thats where the problem lies?
"His mistake was that he had his fwding address wrong, a . in the wrong place"
Kev
I had a problem with Yahoo Groups and Freeola, and when I questioned that they admitted that they were blocking mail from Yahoo as Yahoo were spamming the system, and not long after that they did have a disclaimer re that as that was some thing that Freeola had instigated.
I see your problem as something that Hotmail has instigated? or am a wrong here?
Re My son he has the basic Hotmail service he has to read it online, I beleive there is a version that you can have to download emails into Outlook Express? that is paid for? perhaps thats where the problem lies?
"His mistake was that he had his fwding address wrong, a . in the wrong place"
Kev
No need to get angry pal. I'm saying that if Freeola knew about it they could have let us know.
It's a shame that people will only find out about this when they realise they haven't received 2 months worth of emails, and then phone support who'll then say you need to set up Outlook to get receive them in future.
Should you have to phone support to get this information? Its not specific to one customer - it affects everyone.
I could try contacting Hotmail to ask them to inform Freeola customers on their behalf, but I think I'd be wasting my time somehow, don't you?
It's a shame that people will only find out about this when they realise they haven't received 2 months worth of emails, and then phone support who'll then say you need to set up Outlook to get receive them in future.
Should you have to phone support to get this information? Its not specific to one customer - it affects everyone.
I could try contacting Hotmail to ask them to inform Freeola customers on their behalf, but I think I'd be wasting my time somehow, don't you?
granty77 wrote:
> It's a shame that people will only find out about this when they
> realise they haven't received 2 months worth of emails, and then
> phone support who'll then say you need to set up Outlook to get
> receive them in future.
I find this forum to be a useful source of info - I think this is the third time the Hotmail issue been mentioned now - so I reguarly check back here!
Information and good communication is the key - I agree that making use of the MyFreeola home page to show 'news updates' and 'current issues' would be worthwhile.
I'm still waiting for Form_to_mail emails to arrive from last week(!) yet there is no update on this service problem on the Status page. Perhaps this sort of service impact could be relayed using MyFreeola ?
> It's a shame that people will only find out about this when they
> realise they haven't received 2 months worth of emails, and then
> phone support who'll then say you need to set up Outlook to get
> receive them in future.
I find this forum to be a useful source of info - I think this is the third time the Hotmail issue been mentioned now - so I reguarly check back here!
Information and good communication is the key - I agree that making use of the MyFreeola home page to show 'news updates' and 'current issues' would be worthwhile.
I'm still waiting for Form_to_mail emails to arrive from last week(!) yet there is no update on this service problem on the Status page. Perhaps this sort of service impact could be relayed using MyFreeola ?
Its a good idea. I reckon MyFreeola is the ideal place to give out this kind of information.
Page: