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"Sony Customer Service"

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Thu 04/03/04 at 16:34
Regular
"Gundammmmm!"
Posts: 2,339
Finally I had time to start playing SOCOM (which I bought on Boxing Day last year) today. What was immediately annoying was the way my character had a life of his own. He'd chance pose at random, walk backwards at random (usually into the line of sight of a patrolling terrorist) shuffle sideways for no reason, and so on. I thought it was basically crap programming.

Whilst I was playing there was a knock at the front door, so I didn't bother pausing and went to answer it. Came back to find my character had shuffled his way to the opposite side of the level.

Suspicious, I tried another game. Random movements.

Aieee I thought, once again the curse of the faulty PS2 has struck again (that's another long story). I rang Sony's customer service line.

Straight through (at dinner time as well)

Explained problem. get put on hold for 30 seconds. Guy asks for my details, then says they'll pop a new pad in the post tomorrow morning! Whole phone call took less than 2 mins.

Well impressed - sure I was in warranty but even so it was good customer service compared to my experience of Xbox's line and other companies.
Thu 04/03/04 at 18:37
"cheerios"
Posts: 842
Icarus wrote:
> phuzzy wrote:
> Indeed : if you hold any button (especially D-Pad / L/R sticks) when
> you start up, it sets that as neutral.
>
> Isn't that for the Gamecube controller only?

No, it's for almost all games - I remember with my N64, my PS2 does it, my gamecube, the xbox etc etc. I have made my point.
Thu 04/03/04 at 18:22
Posts: 15,443
phuzzy wrote:
> Indeed : if you hold any button (especially D-Pad / L/R sticks) when
> you start up, it sets that as neutral.

Isn't that for the Gamecube controller only?
Thu 04/03/04 at 18:18
Regular
": ("
Posts: 5,614
I just recently phoned up sony regarding my Faulty PS2 and they were quick and simple but because i didn't have a warranty they wouldn't fix it for me, im now looking to get a new PS2 with at least 1 years warranty so i can finally feel safe.
Thu 04/03/04 at 16:58
Regular
"Gundammmmm!"
Posts: 2,339
Nah, tried the controller in both ports, and let the game start up without even touching the pad - I know playing around with the sticks at bootup can screw up any analogue controller.
Thu 04/03/04 at 16:48
Regular
"previously phuzzy."
Posts: 3,487
Indeed : if you hold any button (especially D-Pad / L/R sticks) when you start up, it sets that as neutral.
Thu 04/03/04 at 16:44
Regular
"Redness Returneth"
Posts: 8,310
Maybe your controller wasn't in right.
Thu 04/03/04 at 16:34
Regular
"Gundammmmm!"
Posts: 2,339
Finally I had time to start playing SOCOM (which I bought on Boxing Day last year) today. What was immediately annoying was the way my character had a life of his own. He'd chance pose at random, walk backwards at random (usually into the line of sight of a patrolling terrorist) shuffle sideways for no reason, and so on. I thought it was basically crap programming.

Whilst I was playing there was a knock at the front door, so I didn't bother pausing and went to answer it. Came back to find my character had shuffled his way to the opposite side of the level.

Suspicious, I tried another game. Random movements.

Aieee I thought, once again the curse of the faulty PS2 has struck again (that's another long story). I rang Sony's customer service line.

Straight through (at dinner time as well)

Explained problem. get put on hold for 30 seconds. Guy asks for my details, then says they'll pop a new pad in the post tomorrow morning! Whole phone call took less than 2 mins.

Well impressed - sure I was in warranty but even so it was good customer service compared to my experience of Xbox's line and other companies.

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