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"Freeola email problems"

Hi all,

Could I ask if any Freeola customers are having trouble connecting to their email accounts at the moment??

Thanks.

After calling Freeola*, it turns out it was Nortons Internet Security that was the problem, and disabling the firewall allowed my emails to flow, although I'll have to figure out which part of the firewall suddenly decided to block any email connection (JBMail and Thunderbird also wouldn't connect, so I expect is a port related thing) as of course I'd rather the firewall remained active at all times.

My only criticism of Freeola's support was the order in which the chap offered his help. His first thought was that there were too many emails in the inbox, and suggested some be deleted. I (perhaps stupidly) agreed so some older ones being ditched and tried again, but it didn't help. Only then did he suggest a firewall / anti-virus problem, and then made the point that this was the main culprit for a lot of their support queries. Had he suggested the firewall / anti-virus issue first, I could have kept my emails.

*I was quite surprised when the auto-prompter asked me which 'on-hold' type of music I'd like to here.