The "Freeola Customer Forum" forum, which includes Retro Game Reviews, has been archived and is now read-only. You cannot post here or create a new thread or review on this forum.
Hello All,
Looking for some help with my Broadband. Basically since we 'upgraded' to 24 meg, its been utter rubbish. The first couple of days we got a solid 16 meg which was pretty nice. Since then sometimes we have no net conection at all (local only) and I have had to reset by switching the router off for an hour. For the last few weeks our speed ranges from under 1 meg to 3 meg max. We are now thinking of switching providers but if anyone can advise before we do..?
Bt speedtest result:
speed achieved during the test was - 886 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :12379 Kbps(DOWN-STREAM), 1035 Kbps(UP-STREAM)
IP Profile for your line is - 10000 Kbps
Any help apreciated.
Looking for some help with my Broadband. Basically since we 'upgraded' to 24 meg, its been utter rubbish. The first couple of days we got a solid 16 meg which was pretty nice. Since then sometimes we have no net conection at all (local only) and I have had to reset by switching the router off for an hour. For the last few weeks our speed ranges from under 1 meg to 3 meg max. We are now thinking of switching providers but if anyone can advise before we do..?
Bt speedtest result:
speed achieved during the test was - 886 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :12379 Kbps(DOWN-STREAM), 1035 Kbps(UP-STREAM)
IP Profile for your line is - 10000 Kbps
Any help apreciated.
Page:
Hi Guys
I did raise a ticket and the usual network setting etc were mentioned. But basically from what freeola have said I'm pretty certain its because I have been classed as a 'heavy user' by Freeola/entanet (wouldnt anyone who actually used the high end packages..).
Reading up on the net it seems theres no clear definition of this in terms of how much you can download, during what period. So not so disimilar to an arbitary fair use policy in its effect. As I know I am not going to get anywhere with this I have requested my MAC code and will sadly be moving over to a non-entanet supplier as I cant be bothered with hassle for a service I pay for.
I did raise a ticket and the usual network setting etc were mentioned. But basically from what freeola have said I'm pretty certain its because I have been classed as a 'heavy user' by Freeola/entanet (wouldnt anyone who actually used the high end packages..).
Reading up on the net it seems theres no clear definition of this in terms of how much you can download, during what period. So not so disimilar to an arbitary fair use policy in its effect. As I know I am not going to get anywhere with this I have requested my MAC code and will sadly be moving over to a non-entanet supplier as I cant be bothered with hassle for a service I pay for.
Hi Katzinhatz ,
Please report back if you manage to improve your situation.
Perhaps Freeola could say what they will be advising in reply to your Support Ticket in case it helps others?
This thread Throughput through the floor documents similar issues but not solely for ADSL2+ connections.
Please report back if you manage to improve your situation.
Perhaps Freeola could say what they will be advising in reply to your Support Ticket in case it helps others?
This thread Throughput through the floor documents similar issues but not solely for ADSL2+ connections.
[s]Hmmm...[/s] 
Sorry this hasn't been looked at. Normally people jump to help with this sort of issue.
Best thing to do is submit a support ticket for this issue here
It's not always the case that ADSL2+ improves the connection stability and we have seen some cases where it has had an adverse effect, especially where the end user's equipment is not configured or able to thandle ADSL2+ properly.
However this does not really seem to be the issue in your case.
Best thing to do is submit a support ticket for this issue here
It's not always the case that ADSL2+ improves the connection stability and we have seen some cases where it has had an adverse effect, especially where the end user's equipment is not configured or able to thandle ADSL2+ properly.
However this does not really seem to be the issue in your case.
Hello All,
Looking for some help with my Broadband. Basically since we 'upgraded' to 24 meg, its been utter rubbish. The first couple of days we got a solid 16 meg which was pretty nice. Since then sometimes we have no net conection at all (local only) and I have had to reset by switching the router off for an hour. For the last few weeks our speed ranges from under 1 meg to 3 meg max. We are now thinking of switching providers but if anyone can advise before we do..?
Bt speedtest result:
speed achieved during the test was - 886 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :12379 Kbps(DOWN-STREAM), 1035 Kbps(UP-STREAM)
IP Profile for your line is - 10000 Kbps
Any help apreciated.
Looking for some help with my Broadband. Basically since we 'upgraded' to 24 meg, its been utter rubbish. The first couple of days we got a solid 16 meg which was pretty nice. Since then sometimes we have no net conection at all (local only) and I have had to reset by switching the router off for an hour. For the last few weeks our speed ranges from under 1 meg to 3 meg max. We are now thinking of switching providers but if anyone can advise before we do..?
Bt speedtest result:
speed achieved during the test was - 886 Kbps
For your connection, the acceptable range of speeds is 1000-99999 Kbps.
Additional Information:
Your DSL Connection Rate :12379 Kbps(DOWN-STREAM), 1035 Kbps(UP-STREAM)
IP Profile for your line is - 10000 Kbps
Any help apreciated.
Page: