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Whether you heed this advice or not I don't care. I'm just planting seeds in the hope that at least some of them take root.
Their online service is crap - somehow they managed to delete my user account twice. I requested new username and password which didn't work.
The customer service is a joke. Need to get hold of them at weekend? Good luck, hope you like the T-mobile theme tune because you'll be hearing it looped into infinity.
I get sent a new 'upgrade' phone (Motorola E398), which turns out to be faulty. No bother, these things happen from time to time. I call them up and speak to a nice young chap who informs me it may be up to 30 days until I get it replaced. "I have no other phone", I explain. "Well, you should have kept your old handset in case", comes the reply. He then informs me packaging will be sent out so that I can return the phone.
A week later the package arrives, this is after I made a second call due to being desperate for a phone to use. Package has no return address on it. So I call to ask where it should be sent. I was told to use the address on the letter enclosed. "Greenock, Scotland?" I enquire. "Yes, that's the one."
Several days later I call to find out what is going on. "Oh, proper procedures were not followed, the package was sent to the wrong address, we cannot send a new handset til we receive the faulty one." "How long will this take?" "Up to 14 days."
What really riled me was that the squeaky voiced bint then tried to make out it was my fault for sending it to the wrong address. I'll probably have to pay full whack for this months line rental too, despite having no phone for half of it.
Net result : One cancelled contract.
I'm going to try 02 now instead.
Their online service is crap - somehow they managed to delete my user account twice. I requested new username and password which didn't work.
The customer service is a joke. Need to get hold of them at weekend? Good luck, hope you like the T-mobile theme tune because you'll be hearing it looped into infinity.
I get sent a new 'upgrade' phone (Motorola E398), which turns out to be faulty. No bother, these things happen from time to time. I call them up and speak to a nice young chap who informs me it may be up to 30 days until I get it replaced. "I have no other phone", I explain. "Well, you should have kept your old handset in case", comes the reply. He then informs me packaging will be sent out so that I can return the phone.
A week later the package arrives, this is after I made a second call due to being desperate for a phone to use. Package has no return address on it. So I call to ask where it should be sent. I was told to use the address on the letter enclosed. "Greenock, Scotland?" I enquire. "Yes, that's the one."
Several days later I call to find out what is going on. "Oh, proper procedures were not followed, the package was sent to the wrong address, we cannot send a new handset til we receive the faulty one." "How long will this take?" "Up to 14 days."
What really riled me was that the squeaky voiced bint then tried to make out it was my fault for sending it to the wrong address. I'll probably have to pay full whack for this months line rental too, despite having no phone for half of it.
Net result : One cancelled contract.
I'm going to try 02 now instead.
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I've had Orange, Virgin and 02.
Orange were crap. Virgin were quite decent, I had no problems with them. I haven't had any with 02 either, but I haven't had them as long.
Orange were crap. Virgin were quite decent, I had no problems with them. I haven't had any with 02 either, but I haven't had them as long.
So who would you recommend?
I'm more than a little concerned I just gave 02 my home number as they were not able to complete my order at this time. I must have idiot written on my forehead.
They had the best deal on the Samsung D500 from the ones I'd seen though.
I'm more than a little concerned I just gave 02 my home number as they were not able to complete my order at this time. I must have idiot written on my forehead.
They had the best deal on the Samsung D500 from the ones I'd seen though.
ßora† §agdiyeV wrote:
> I'm going to try 02 now instead.
Nonononononononononono. I had nothing but trouble from O2.
Naff reception. Called them. Brushed off. Called service again. 45 minutes on a paid line. Brushed off. Ask to speak to supervisor. Brushed off. Letter. Ignored. Another letter. Nothing. Called, through to supervisor. Notified them of imminent cancellation of contract, specifically saying "Do NOT cut me off. I'd rather have poor reception than no service".
What did they do? Cut me off.
Letter again. Really upset about appalling customer service. Take my payment, take me off your mailing list, want nothing more to do with your terrible company.
I still get phone calls to this day of them.
This is one thing. I won't go into the hassle I had when they told me the faulty phone I sent back, because I didn't get a receipt from the post office (my afault admittedly, but using their returns service), would be repaired and put back into circulation, "What about my replacement?"
"Not our problem." Seriously, that's what I got from them............
[edit] And to all those people who post "I have had no trouble with O2" I don't give a damn. I had nothjing but pain, heartache, appalling customer service and coverage. I don't care if they give you your phone for free. I will never use o2 again.
> I'm going to try 02 now instead.
Nonononononononononono. I had nothing but trouble from O2.
Naff reception. Called them. Brushed off. Called service again. 45 minutes on a paid line. Brushed off. Ask to speak to supervisor. Brushed off. Letter. Ignored. Another letter. Nothing. Called, through to supervisor. Notified them of imminent cancellation of contract, specifically saying "Do NOT cut me off. I'd rather have poor reception than no service".
What did they do? Cut me off.
Letter again. Really upset about appalling customer service. Take my payment, take me off your mailing list, want nothing more to do with your terrible company.
I still get phone calls to this day of them.
This is one thing. I won't go into the hassle I had when they told me the faulty phone I sent back, because I didn't get a receipt from the post office (my afault admittedly, but using their returns service), would be repaired and put back into circulation, "What about my replacement?"
"Not our problem." Seriously, that's what I got from them............
[edit] And to all those people who post "I have had no trouble with O2" I don't give a damn. I had nothjing but pain, heartache, appalling customer service and coverage. I don't care if they give you your phone for free. I will never use o2 again.
Whether you heed this advice or not I don't care. I'm just planting seeds in the hope that at least some of them take root.
Their online service is crap - somehow they managed to delete my user account twice. I requested new username and password which didn't work.
The customer service is a joke. Need to get hold of them at weekend? Good luck, hope you like the T-mobile theme tune because you'll be hearing it looped into infinity.
I get sent a new 'upgrade' phone (Motorola E398), which turns out to be faulty. No bother, these things happen from time to time. I call them up and speak to a nice young chap who informs me it may be up to 30 days until I get it replaced. "I have no other phone", I explain. "Well, you should have kept your old handset in case", comes the reply. He then informs me packaging will be sent out so that I can return the phone.
A week later the package arrives, this is after I made a second call due to being desperate for a phone to use. Package has no return address on it. So I call to ask where it should be sent. I was told to use the address on the letter enclosed. "Greenock, Scotland?" I enquire. "Yes, that's the one."
Several days later I call to find out what is going on. "Oh, proper procedures were not followed, the package was sent to the wrong address, we cannot send a new handset til we receive the faulty one." "How long will this take?" "Up to 14 days."
What really riled me was that the squeaky voiced bint then tried to make out it was my fault for sending it to the wrong address. I'll probably have to pay full whack for this months line rental too, despite having no phone for half of it.
Net result : One cancelled contract.
I'm going to try 02 now instead.
Their online service is crap - somehow they managed to delete my user account twice. I requested new username and password which didn't work.
The customer service is a joke. Need to get hold of them at weekend? Good luck, hope you like the T-mobile theme tune because you'll be hearing it looped into infinity.
I get sent a new 'upgrade' phone (Motorola E398), which turns out to be faulty. No bother, these things happen from time to time. I call them up and speak to a nice young chap who informs me it may be up to 30 days until I get it replaced. "I have no other phone", I explain. "Well, you should have kept your old handset in case", comes the reply. He then informs me packaging will be sent out so that I can return the phone.
A week later the package arrives, this is after I made a second call due to being desperate for a phone to use. Package has no return address on it. So I call to ask where it should be sent. I was told to use the address on the letter enclosed. "Greenock, Scotland?" I enquire. "Yes, that's the one."
Several days later I call to find out what is going on. "Oh, proper procedures were not followed, the package was sent to the wrong address, we cannot send a new handset til we receive the faulty one." "How long will this take?" "Up to 14 days."
What really riled me was that the squeaky voiced bint then tried to make out it was my fault for sending it to the wrong address. I'll probably have to pay full whack for this months line rental too, despite having no phone for half of it.
Net result : One cancelled contract.
I'm going to try 02 now instead.
Page: