Viewing Thread:
"Digust with Lionhead and how SR treat you well"

Ok, it's 1:45am and this is not a jokey post from Goatboy, this is a serious rant with genuine anger.

I bought Black and White back in April, and have had numerous problems with it, as have thousands upon thousands of other people.
But that was ok, they are working on a patch for it.
To be released today at their site (bwgame.com)
After floating around all day there, at 5pm came a message "No patch released today as key staff have gone to E3 and are unavailable to give the go. Update tomorrow"

There are now literally thousands of postings from people all over the world screaming at Lionhead.
And I say good.
The bugs are MAJOR ones, your creature will sometimes just stop and do nothing, wasting hours/days/weeks of training.
On Land 5, the creature is cursed, shrinking it and reducing all the skills you have taught it- but a bug means that curse doesnt lift.
You can't upload the creature data, the opposing god can reach outside his sphere of influence whilst you cannot.
There are hundreds more bugs.

But Lionhead were releasing a patch.
Except today, they all went to play at E3.
They didnt even post the patch info on their website, it was on another unofficial site.
And you cant email anyone, they've disabled their email system to, and I quote, "stop being flamed by the mob".
That, to me, shows utter, utter contempt for their customers. People that have spent their money on a product, to find it faulty and unplayable in every single case are referred to as "The Mob".

I don't care about the new features in the patch, I dont care about new miracles, I dont care that the creature can dance to MP3s, I want to be able to play a game that I bought, and have since discovered that is too bugged to get anywhere in.

And in the other corner, we have Special Reserve.
A company that has discussion boards that are read by staff.
Even the guy that owns the company posts every day to the most inane and offensive postings (see "Oi Tony!").
A customer service forum that is read and dealt with that day, and any suggestions are taken and you know that people not only read, but care about we, the customer thinks.

We get involved with helping to design the site, we win free stuff occasionally, but most important of all:
We are treated with the respect that, quite often, we dont deserve.

A company that ignores hundreds of thousands of people screaming in frustration and removes any way of contact them.
A company that doesn't even post patch info on their own site, they use a fan site.

Utter, utter disgust is the only thing I can say right now.
I am sending my game back.
Not to Special Reserve, they have done nothing wrong.
I am sending it back to Lionhead and demanding a refund.

The Trades Description act states that "a product must be fit for sale and suitable for the use of which is was originally intended".

Black and White isn't.
Rude, offensive, a blatant contempt for customers and, more importantly, not complying with the basic legal requirements that protect us, the consumer.

So, a genuine thanks to Tony and staff for running a company that listens, tolerates and cares about it's customers.
It makes a world of difference.

*thanks for letting me rant a bit folks...normal service resumed in..er..6hrs time*

"kidd"

I like that. A pun based on my name. *claps*
I love humour.

And Ms Goatboy has been a regular feature in my pen for almost a year now.
And, at the risk of sounding like a Pepsi commercial, she is my friend, my lover, my confidante and my perfect one.

Right, enough with the puke-post.

Know any jokes about old people?

Goatboy wrote:
>Ms Goatboy returns from Egypt

Goatgirl? Good on ya kidd!

:-)

..Joe said I could send it
> back with a cover noteto SR about 3 weeks ago, is it possible for me
> to still do this.

Thanks
er-no

Try emailing the gameaday again.
It does work, but there are major bugs the further into it you get.
A shame really, because there is a brilliant idea in there somewhere.

Maybe the patch will help when it's released

Can I have it?

Just kidding :)

Well Sadly I still haven't played my Black & White which is upstairs somewhere in its box, I choose it as a gameaday not knowing the requirments and it didn't matter how much I tried it wouldn't work on both my PC and my fathers....

..Joe said I could send it back with a cover noteto SR about 3 weeks ago, is it possible for me to still do this.

Thanks
er-no

I like it.

And, boorish male ego talk aside, I want my woman back from Egypt.

Curse perforated ear-drums that prevent me from diving.
Hurrah for perforated ear-drums from playing music too loud and not wearing earplugs onstage.

ROCK N ROLL!!!!

Goatboy wrote:
> Bless, she'll be all jetlagged and confused.
>
> *innocent look*
>
> What? I'll make her a tea and run her a bath.


Hmm...

Here's a joke for you... I know it shoud be in the other forum, but as we're talking about 'the missus'...

Ted and his wife were working in their garden one day when Ted looks over at his wife and says: "Your butt is getting really big, I mean really big! I bet your butt is bigger than the barbecue."

With that he proceeded to get a measuring tape and measure the grill and then went over to where his wife was working and measured his wife's bottom. "Yes, I was right, your butt is two inches wider than the barbecue!!!!"

The wife chooses to ignore her husband.

Later that night in bed, Ted is feeling a little frisky. He makes some advances towards his wife who completely brushes him off.

"What's wrong?" he asks.

She answers: "Do you really think I'm going to fire up this big-@ss grill for one little weenie?".

Oh yes.
She gets back Monday, bank holiday at about 4am.
I'm picking her up from the airport.

Bless, she'll be all jetlagged and confused.

*innocent look*

What? I'll make her a tea and run her a bath.

You'll be waiting behind the door, ready to shower her with, err, kisses.

Yep, she's out there learning to scuba dive.

And when she gets back, even Santa couldn't empty his sack quicker on Xmas morning as the sun arises