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I've been complaining recently about missing emails.
Just happened to stumble across a new option (for me anyway) in the FREEOLA Control Panel - Email settings, called SPAM CHECK
Before I 'blow a gasket' I thought I would ask other FREEOLA customers here if they are aware of this and it's just me that's missed a COMMUNICATION.
I knew FREEOLA were introducing anti-spam s/w but this option is news to me.
Over the last couple of weeks I've commented to Customer Services that I believe I've missed emails - not a lot back except for "your problem should now be resolved..."
Now I've found this option that shows what emails have been blocked!
I have around 50 FREEOLA domains and can see a maintenance nightmare.
Before I go any further, I would be interested in the comments of other FREEOLA customers.
Just happened to stumble across a new option (for me anyway) in the FREEOLA Control Panel - Email settings, called SPAM CHECK
Before I 'blow a gasket' I thought I would ask other FREEOLA customers here if they are aware of this and it's just me that's missed a COMMUNICATION.
I knew FREEOLA were introducing anti-spam s/w but this option is news to me.
Over the last couple of weeks I've commented to Customer Services that I believe I've missed emails - not a lot back except for "your problem should now be resolved..."
Now I've found this option that shows what emails have been blocked!
I have around 50 FREEOLA domains and can see a maintenance nightmare.
Before I go any further, I would be interested in the comments of other FREEOLA customers.
Page:
It looks like some sort of status / progress bar though. My first thought was that it represented how much spam had been blocked or how much space was being used.
If you get a chance can you post a screenie of that so I can work out what is happening.
You were posting on here at 11:40pm and then at 8:47am! Just how much sleep do you actually get? Do they ever release you from work?
Rather than blocking the emails, have you considered marking them as spam. Eg. if a spam email has the subject "BuY cHeAp ViAgRa HeRe!" it would be readjusted so the subject would be "**SPAM** :: BuY cHeAp ViAgRa HeRe!".
This way users could just use the filtering rules in Outlook Express or whatever to move anything with "**SPAM** :: " at the beginning into a Junk Mail folder.
This way users could just use the filtering rules in Outlook Express or whatever to move anything with "**SPAM** :: " at the beginning into a Junk Mail folder.
As I mentioned in my first post, I am rather concerned that for me this is going to become quite a maintenance overhead.
I don't want spam, but I have found a least one mail that is from one of my clients and has been blocked over the last few days.
I don't want to be in the position where I now have to contact one of my customers and ask if he could re-send an email and mind your language or whatever is triggering the filter!
As I said, I have around 50 domains on freeola (adding a couple a month), so say with about 5 email accounts per domain that's a lot of Control Panel logging in and clicking/reading before I then have to make a decision to contact a sender or not.
Below are some suggestions/comments in no particular order:
* As you can see the current spam controls aren't working for me - I would like the option to disable the function.
* No spam filter is 100% reliable, so I need to be able to make the final judgement on whether my mail is deleted or not. Another provider dialmediagroup.com seem to have a useful system(dspam). They filter everything like you, then send one summary email a day that contains a log of all the blocked spam, with options to read, whitelist etc. Without a system similar to this I would rather manage the spam with my own methods rather than miss one 'real' email.
* As we have all lived with spam for a long time now - could you not have piloted your new system with some volunteers before applying it across the board? This would allow you to refine things and gather this sort of feedback before making a fundamental change to your email service.
* Would you be able to enforce your spam on your free (1000) domains but give better options for those who have bought domains?
* I also manage domains for other people. They haven't a clue what the freeola control panel is (and wouldn't want to), I'm not sure how I'm going to manage this under the current setup. If they see I can now get a list of emails (good and bad) that pass through their domain I can see this will open up some privacy issues for me.
Finally, Danny - Please keep this dialogue going. I have read elsewhere your preferred customer service route but this seems a simple way to deal with this for now. If guests flame the thread please either ignore or remove those posts.
Thanks.
I don't want spam, but I have found a least one mail that is from one of my clients and has been blocked over the last few days.
I don't want to be in the position where I now have to contact one of my customers and ask if he could re-send an email and mind your language or whatever is triggering the filter!
As I said, I have around 50 domains on freeola (adding a couple a month), so say with about 5 email accounts per domain that's a lot of Control Panel logging in and clicking/reading before I then have to make a decision to contact a sender or not.
Below are some suggestions/comments in no particular order:
* As you can see the current spam controls aren't working for me - I would like the option to disable the function.
* No spam filter is 100% reliable, so I need to be able to make the final judgement on whether my mail is deleted or not. Another provider dialmediagroup.com seem to have a useful system(dspam). They filter everything like you, then send one summary email a day that contains a log of all the blocked spam, with options to read, whitelist etc. Without a system similar to this I would rather manage the spam with my own methods rather than miss one 'real' email.
* As we have all lived with spam for a long time now - could you not have piloted your new system with some volunteers before applying it across the board? This would allow you to refine things and gather this sort of feedback before making a fundamental change to your email service.
* Would you be able to enforce your spam on your free (1000) domains but give better options for those who have bought domains?
* I also manage domains for other people. They haven't a clue what the freeola control panel is (and wouldn't want to), I'm not sure how I'm going to manage this under the current setup. If they see I can now get a list of emails (good and bad) that pass through their domain I can see this will open up some privacy issues for me.
Finally, Danny - Please keep this dialogue going. I have read elsewhere your preferred customer service route but this seems a simple way to deal with this for now. If guests flame the thread please either ignore or remove those posts.
Thanks.
Nimco,
A certain level of spam (where we are not 100% certain of it's spamness - is that a word?) is TAGGED in the way you mention but the real crap is just deleted.
This decision was made due to the fact that the vast majority of Freeola users are not likely to know how to or want to set up a mail rule. I know that may seem weird to you guys who are obviously a bit more proficient than the average Joe but it's true so we have to cater for the masses as best we can.
Nimco wrote:
> Rather than blocking the emails, have you considered marking them as
> spam. Eg. if a spam email has the subject "BuY cHeAp ViAgRa
> HeRe!" it would be readjusted so the subject would be
> "**SPAM** :: BuY cHeAp ViAgRa HeRe!".
>
> This way users could just use the filtering rules in Outlook Express
> or whatever to move anything with "**SPAM** :: " at the
> beginning into a Junk Mail folder.
A certain level of spam (where we are not 100% certain of it's spamness - is that a word?) is TAGGED in the way you mention but the real crap is just deleted.
This decision was made due to the fact that the vast majority of Freeola users are not likely to know how to or want to set up a mail rule. I know that may seem weird to you guys who are obviously a bit more proficient than the average Joe but it's true so we have to cater for the masses as best we can.
Nimco wrote:
> Rather than blocking the emails, have you considered marking them as
> spam. Eg. if a spam email has the subject "BuY cHeAp ViAgRa
> HeRe!" it would be readjusted so the subject would be
> "**SPAM** :: BuY cHeAp ViAgRa HeRe!".
>
> This way users could just use the filtering rules in Outlook Express
> or whatever to move anything with "**SPAM** :: " at the
> beginning into a Junk Mail folder.
> * As you can see the current spam controls aren't working for
> me - I would like the option to disable the function.
Working on this as advised but could take a while yet.
> * No spam filter is 100% reliable, so I need to be able to
Can't do anything on this - only the opt-out solution is going to work for you I think.
> * As we have all lived with spam for a long time now - could
There was obviously a period of testing in place before it was brought live to the masses. We feel that most people will be very happy with the new service.
> * Would you be able to enforce your spam on your free (1000)
> domains but give better options for those who have bought domains?
No, not an option at present but remember, advanced e-mail protection is available with full management facilities.
> * I also manage domains for other people. They haven't a clue
> what the freeola control panel is (and wouldn't want to), I'm not
> sure how I'm going to manage this under the current setup. If they
> see I can now get a list of emails (good and bad) that pass through
> their domain I can see this will open up some privacy issues for me.
That's a fair enough comment but we have never claimed to offer a reseller service to our customers which is probably what you need - e.g. have your customers deal with you and you deal with us.
> Finally, Danny - Please keep this dialogue going. I have read
> elsewhere your preferred customer service route but this seems a
> simple way to deal with this for now. If guests flame the thread
> please either ignore or remove those posts.
I'll do my best but each word typed in here slows down another Freeola development ;-)
> me - I would like the option to disable the function.
Working on this as advised but could take a while yet.
> * No spam filter is 100% reliable, so I need to be able to
Can't do anything on this - only the opt-out solution is going to work for you I think.
> * As we have all lived with spam for a long time now - could
There was obviously a period of testing in place before it was brought live to the masses. We feel that most people will be very happy with the new service.
> * Would you be able to enforce your spam on your free (1000)
> domains but give better options for those who have bought domains?
No, not an option at present but remember, advanced e-mail protection is available with full management facilities.
> * I also manage domains for other people. They haven't a clue
> what the freeola control panel is (and wouldn't want to), I'm not
> sure how I'm going to manage this under the current setup. If they
> see I can now get a list of emails (good and bad) that pass through
> their domain I can see this will open up some privacy issues for me.
That's a fair enough comment but we have never claimed to offer a reseller service to our customers which is probably what you need - e.g. have your customers deal with you and you deal with us.
> Finally, Danny - Please keep this dialogue going. I have read
> elsewhere your preferred customer service route but this seems a
> simple way to deal with this for now. If guests flame the thread
> please either ignore or remove those posts.
I'll do my best but each word typed in here slows down another Freeola development ;-)
Torquay United! wrote:
> This decision was made due to the fact that the vast majority of
> Freeola users are not likely to know how to or want to set up a mail
> rule. I know that may seem weird to you guys who are obviously a bit
> more proficient than the average Joe but it's true so we have to
> cater for the masses as best we can.
That's fair enough, but one option could certainly be to choose between mail being deleted, and mail being flagged. It would be very simple for your tech guys to do this - probably about 1-2 man hours - and wouldn't require maintenance afterwards.
As well as this, you could offer guides regarding how to setup mail rules in different email clients. I am sure people in here (including me) would be happy to write simple guides for this purpose.
Just to clarify, I am merely offering suggestions - I don't have any accounts with Freeola so please correct me if I am incorrect about anything I say, since everything I know about this system is based on what people have said in here.
> This decision was made due to the fact that the vast majority of
> Freeola users are not likely to know how to or want to set up a mail
> rule. I know that may seem weird to you guys who are obviously a bit
> more proficient than the average Joe but it's true so we have to
> cater for the masses as best we can.
That's fair enough, but one option could certainly be to choose between mail being deleted, and mail being flagged. It would be very simple for your tech guys to do this - probably about 1-2 man hours - and wouldn't require maintenance afterwards.
As well as this, you could offer guides regarding how to setup mail rules in different email clients. I am sure people in here (including me) would be happy to write simple guides for this purpose.
Just to clarify, I am merely offering suggestions - I don't have any accounts with Freeola so please correct me if I am incorrect about anything I say, since everything I know about this system is based on what people have said in here.
Torquay United! wrote:
> If you get a chance can you post a screenie of that so I can work out
> what is happening.
[URL]http://www.chrisjhaig.co.uk/email.png[/URL]
I think an opt-out option would be a welcome addition, or at least an option for no deletion. I've got Norton Internet Security’s spam filter enabled, and it tags the subject line with the term [SPAM], which lets me use Outlook Express's sorting functions to throw it all in a junk folder, but still enables me to do a quick scan to ensure nothing is in there that is important.
Having Freeola's system do the same tagging could enable me to keep my Outlook Express sorting on, yet ensure emails are not deleted automatically.
> If you get a chance can you post a screenie of that so I can work out
> what is happening.
[URL]http://www.chrisjhaig.co.uk/email.png[/URL]
I think an opt-out option would be a welcome addition, or at least an option for no deletion. I've got Norton Internet Security’s spam filter enabled, and it tags the subject line with the term [SPAM], which lets me use Outlook Express's sorting functions to throw it all in a junk folder, but still enables me to do a quick scan to ensure nothing is in there that is important.
Having Freeola's system do the same tagging could enable me to keep my Outlook Express sorting on, yet ensure emails are not deleted automatically.
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