The "Freeola Customer Forum" forum, which includes Retro Game Reviews, has been archived and is now read-only. You cannot post here or create a new thread or review on this forum.
Im hoping you can help me, i sent my laptop off to the manufacturer for servicing by royal mail special delivery next day, i have tracked the parcel online, and they say it has been delivered. Asus (the laptop company) however, say that it did not arrive.
I phoned the track and trace hotline and asked to be provided with proof of delivery, they reitterated that the parcel had been delivered, however they could not provide me with a copy of the signature of the person who signed for the item as they say the delivery card could not be found.
Now, im pretty much convinced that i wont be seeing my laptop again, but can i claim for compensation due to the fact that they havent actually proven that it was delivered (no signed delivery card) or do i have to pursue it in another way?
I phoned the track and trace hotline and asked to be provided with proof of delivery, they reitterated that the parcel had been delivered, however they could not provide me with a copy of the signature of the person who signed for the item as they say the delivery card could not be found.
Now, im pretty much convinced that i wont be seeing my laptop again, but can i claim for compensation due to the fact that they havent actually proven that it was delivered (no signed delivery card) or do i have to pursue it in another way?
Page:
That sucks.
I'd give the laptop company a call again tomorrow just incase it was delivered and the person who signed for it just left it lying around.
If not then call royal mail again and find out what went wrong.
I'd give the laptop company a call again tomorrow just incase it was delivered and the person who signed for it just left it lying around.
If not then call royal mail again and find out what went wrong.
Edgy wrote:
> It was my understanding that when you send something like that, you
> tell Royal Mail how much it is worth so that it is insured should
> such a thing happen. In which case you should be able to claim
> something.
Yeah, but if they say its been delivered, im wondering if they will p**s me around, i'll phone them tomorrow and see what happens. Cheers for having a look anyway goaty.
> It was my understanding that when you send something like that, you
> tell Royal Mail how much it is worth so that it is insured should
> such a thing happen. In which case you should be able to claim
> something.
Yeah, but if they say its been delivered, im wondering if they will p**s me around, i'll phone them tomorrow and see what happens. Cheers for having a look anyway goaty.
It was my understanding that when you send something like that, you tell Royal Mail how much it is worth so that it is insured should such a thing happen. In which case you should be able to claim something.
Greenhills is the dump in my town
How strange or not really.
How strange or not really.
I have absolutely no idea whatsoever, sorry.
I work for Royal Mail but I don't deal with customer complaints or the intricacies of the legalities of non-provable deliveries.
I can tell you that Greenhills is a nice area of Harlow, The Dashes isn't, The Briars is like Beirut and Northbrooks is a den of junkies and prostitutes if that helps.
I work for Royal Mail but I don't deal with customer complaints or the intricacies of the legalities of non-provable deliveries.
I can tell you that Greenhills is a nice area of Harlow, The Dashes isn't, The Briars is like Beirut and Northbrooks is a den of junkies and prostitutes if that helps.
Naked.
I am writing this message on your lap.
mikelar wrote:
> I'm writing this message on your laptop
I doubt it, it was being sent back because the motherboard was naffed.
> I'm writing this message on your laptop
I doubt it, it was being sent back because the motherboard was naffed.
I'm writing this message on your laptop
Im hoping you can help me, i sent my laptop off to the manufacturer for servicing by royal mail special delivery next day, i have tracked the parcel online, and they say it has been delivered. Asus (the laptop company) however, say that it did not arrive.
I phoned the track and trace hotline and asked to be provided with proof of delivery, they reitterated that the parcel had been delivered, however they could not provide me with a copy of the signature of the person who signed for the item as they say the delivery card could not be found.
Now, im pretty much convinced that i wont be seeing my laptop again, but can i claim for compensation due to the fact that they havent actually proven that it was delivered (no signed delivery card) or do i have to pursue it in another way?
I phoned the track and trace hotline and asked to be provided with proof of delivery, they reitterated that the parcel had been delivered, however they could not provide me with a copy of the signature of the person who signed for the item as they say the delivery card could not be found.
Now, im pretty much convinced that i wont be seeing my laptop again, but can i claim for compensation due to the fact that they havent actually proven that it was delivered (no signed delivery card) or do i have to pursue it in another way?
Page: