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I work for the Inland Revenue, with the New Tax Credits department.
We fill in the blanks on people's claims by phoning/writing them and asking for the missing information (hours worked, income, bank details etc) One thing new to this year's form is the "actual/estimated" thing, where we ask them if the income sum they have put is actual, or if they estimated it at all. It's hidden away on the form and since it's new, people won't be looking for it (and if they manage to miss important and obvious stuff like their address and child details, what chance do most have of seeing this tiny little box?)
As a result, I'd say about 60-70% of ALL claimants don't tick yes or no to say that they estimated the figure. Which means a LOT of work for us.
We have to call people up to ask if the figure is actual or estimated, even when the figure they have put is precise (ie. £6024 as opposed to 6000) so a lot of people at work (and I'm talking almost everyone) just tick it themselves for whatever they think it looks like, saving them the hassle of making a call and filling in forms. If we have to call for something else, sure, we'll ask, but otherwise, well, we're all lazy.
Management knows people do this, and are kicking off about it. Our new manager is a bit crap, and she constantly gives us worksheets (list of national insurance numbers) where more than one person has the same claim (so people are working the same cases as you, which causes all kinds of problems)
Me and my manager's deputy (does all the work the manager can't be bothered with) had the same case - she went in, saw there was no number to call and that the actual/estimated thing was missing, so sent a letter. Meanwhile, I go in the same case and tick actual and process it.
Deputy sees that someone else has worked it while she's doing the letter (you get an error saying someone else has updated it) and it gets traced back to me. Not sure how they trace them, especially since I hadn't handed in my work list with that case on, but then I don't know what "powers" the manager has, so it could be extremely easy to see which person was in the case.
I get called into the meeting room with my manager, and basically I could get sacked for it, or at least given a formal warning which is pretty much a black mark on my record with them.
Every person does it, even the key user on our team who's meant to show us how to do the job, but because I get caught, they want to make an example of me. Ironic that today I actually did loads of work, made loads of calls and did the job properly. It's just too tempting when you see a case where the income is blatantly an actual figure, and there's nothing else wrong with it. Nobody has EVER explained to us why it's so important that we know whether it's actual or estimated, even my manager couldn't tell me why - she was a bit sympathetic, but if it goes further then I'll be gone - shown the door. And I'm usually such a good boy, never had a day off in 6 months and always work hard (well, except for the aforementioned thing...)
Just gotta wait and see what they say tomorrow.
We fill in the blanks on people's claims by phoning/writing them and asking for the missing information (hours worked, income, bank details etc) One thing new to this year's form is the "actual/estimated" thing, where we ask them if the income sum they have put is actual, or if they estimated it at all. It's hidden away on the form and since it's new, people won't be looking for it (and if they manage to miss important and obvious stuff like their address and child details, what chance do most have of seeing this tiny little box?)
As a result, I'd say about 60-70% of ALL claimants don't tick yes or no to say that they estimated the figure. Which means a LOT of work for us.
We have to call people up to ask if the figure is actual or estimated, even when the figure they have put is precise (ie. £6024 as opposed to 6000) so a lot of people at work (and I'm talking almost everyone) just tick it themselves for whatever they think it looks like, saving them the hassle of making a call and filling in forms. If we have to call for something else, sure, we'll ask, but otherwise, well, we're all lazy.
Management knows people do this, and are kicking off about it. Our new manager is a bit crap, and she constantly gives us worksheets (list of national insurance numbers) where more than one person has the same claim (so people are working the same cases as you, which causes all kinds of problems)
Me and my manager's deputy (does all the work the manager can't be bothered with) had the same case - she went in, saw there was no number to call and that the actual/estimated thing was missing, so sent a letter. Meanwhile, I go in the same case and tick actual and process it.
Deputy sees that someone else has worked it while she's doing the letter (you get an error saying someone else has updated it) and it gets traced back to me. Not sure how they trace them, especially since I hadn't handed in my work list with that case on, but then I don't know what "powers" the manager has, so it could be extremely easy to see which person was in the case.
I get called into the meeting room with my manager, and basically I could get sacked for it, or at least given a formal warning which is pretty much a black mark on my record with them.
Every person does it, even the key user on our team who's meant to show us how to do the job, but because I get caught, they want to make an example of me. Ironic that today I actually did loads of work, made loads of calls and did the job properly. It's just too tempting when you see a case where the income is blatantly an actual figure, and there's nothing else wrong with it. Nobody has EVER explained to us why it's so important that we know whether it's actual or estimated, even my manager couldn't tell me why - she was a bit sympathetic, but if it goes further then I'll be gone - shown the door. And I'm usually such a good boy, never had a day off in 6 months and always work hard (well, except for the aforementioned thing...)
Just gotta wait and see what they say tomorrow.
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Best case scenario, nothing happens. About as likely as it raining money. Worst case scenario, I get fired and they never employ me again.
Hopefully it's somewhere in the middle; a formal warning. It's a black mark on my record, but it's better than being fired. And I've had a perfect record before now anyway.
Still can't believe I got caught, though. Of all the cases I could be given, I get one that somebody who sits right next to the manager is doing. One case out of about 50 I did that night... grr.
Hopefully it's somewhere in the middle; a formal warning. It's a black mark on my record, but it's better than being fired. And I've had a perfect record before now anyway.
Still can't believe I got caught, though. Of all the cases I could be given, I get one that somebody who sits right next to the manager is doing. One case out of about 50 I did that night... grr.
Mojo. Everyone cuts corners in thier jobs. We all do..However you were the unlucky one to get caught, Hopefully they wont sack you ( i dont think they will) I think they will just give you a severe talking to. *Crosses fingers for you*
Don't they have security cameras or anything?
You need some concrete evidence of everyone else doing it, I reckon!
Maybe you could go around with a tape-recorded buzzing in your pocket, even...? (Hey! You are a movie person! ;) )
And I'd assume the seriousness of this "getting the figure right" business is down to the fact that they could lose a cause millions of people a great deal of hassle - and, even, chaos - should the wrong amounts of money be wrongly thrown around.
You (solely) shouldn't have to take the blame, though.
You need some concrete evidence of everyone else doing it, I reckon!
Maybe you could go around with a tape-recorded buzzing in your pocket, even...? (Hey! You are a movie person! ;) )
And I'd assume the seriousness of this "getting the figure right" business is down to the fact that they could lose a cause millions of people a great deal of hassle - and, even, chaos - should the wrong amounts of money be wrongly thrown around.
You (solely) shouldn't have to take the blame, though.
My dad cancelled our Sky after my wee brother didn't hoover his room.
Bastart.
And then, we found it it costs us like 42 quid per month, we said, feck that, we'll stick with our 3 quid per month evil cable black box which gives us free porn, and DID give us front row for free.
Bastart.
And then, we found it it costs us like 42 quid per month, we said, feck that, we'll stick with our 3 quid per month evil cable black box which gives us free porn, and DID give us front row for free.
I don't agree with the private health care
Or Sky even, bloody Murdoch.
Or Sky even, bloody Murdoch.
Hedfix wrote:
> Hedfix wrote:
> Do you work for Sky Cookie?
>
> If so can you let me into how to unlock all those channel for free.
> ;)
>
> Seriously though do you work for them? I've heard they're a good
> employer.
I do indeed, they are a pretty good employer considering what else is on offer, free sky+ with full package, free private health insurance and £6.59 p/h.
There are no cheats to all the channels free im afraid, it may be possible to get free box office movies, but i can't be certain.
> Hedfix wrote:
> Do you work for Sky Cookie?
>
> If so can you let me into how to unlock all those channel for free.
> ;)
>
> Seriously though do you work for them? I've heard they're a good
> employer.
I do indeed, they are a pretty good employer considering what else is on offer, free sky+ with full package, free private health insurance and £6.59 p/h.
There are no cheats to all the channels free im afraid, it may be possible to get free box office movies, but i can't be certain.
Hedfix wrote:
> Do you work for Sky Cookie?
If so can you let me into how to unlock all those channel for free. ;)
Seriously though do you work for them? I've heard they're a good employer.
> Do you work for Sky Cookie?
If so can you let me into how to unlock all those channel for free. ;)
Seriously though do you work for them? I've heard they're a good employer.
Do you work for Sky Cookie?
Hmm, that sounds pretty shabby mojo.
Its a bit like at Sky, if people cancel a job after they get past a certain stage the engineer that was assigned the job has to be phoned, very few people do it, its just a waste of time.
Its a bit like at Sky, if people cancel a job after they get past a certain stage the engineer that was assigned the job has to be phoned, very few people do it, its just a waste of time.
Awww, I suppose those two weeks holiday of yours seem as priceless as ever, eh?
:-)
:-)
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