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"Email Problems"

Hi Guys,Been experiencing a problem when trying to receive my emails (since last night).Just get the following message :

A time-out occurred while communicating with the server. Account: 'mail.freeola.net', Server: 'mail.freeola.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19

Anyone else getting this?

Utterly sick and tired of these constant interuptions to service! I just want to run my business, sure in the knowledge that emails will arrive in my inbox!

Latest error message:

Task 'mail.freeola.net - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR Temporary problem, please try again later'

Laura

It appears to be an authentication issue for some users this time, not an overall failure.

We have passed the issue on to our wholesalers who are investigating why we are seeing a large volume of customers receiving this error irractically.

Regardless of whether the issue is a technical fault or otuside of Freeola's control, we are always sympathetic towards customers who are having these issues and continue to apologise frequently for the issues we have been experiencing.

Just to echo the earlier comments of the other Freeola customers...


I nearly posted earlier this morning but didn't want to always be seen as the first to comment ;¬)





[s]Hmmm...[/s]

Hmmm... wrote:
Just to echo the earlier comments of the other Freeola customers...


I nearly posted earlier this morning but didn't want to [i]always be seen as the first to comment ;¬)[/i]

So you let me 'carry the can' ha ha :¬D


EDIT: All accounts are still functioning successfully :¬)

Sorry DL ;¬)


I've literally just been asked by one of my 'Freeola clients' (with half a dozen or more domains) if they should consider moving away due to the number of 'major issues' recently.

I've replied saying that Freeola do have a 'plan' to return levels of service to normal but couldn't give any details.

Warhunt said before not to ask any questions(!) but without more information on what's been happening and what's being planned I'm finding myself in an awkward situation...

I would appreciate it if Freeola could publish some type of 'service statement' ASAP.

I've replied saying that I'm sticking with Freeola but I'm not sure that will keep all of my clients happy.

[s]Hmmm...[/s]

No probs Hmmm :¬)

Can sympathise with you and 'your situation' .... but mine seem to be sticking with me and are prepared to sit it out :¬) But then, I don't have nearly as many clients as you do.

Email seemed to have been restored... now alas... it's gone down again! :(

Mine seems to be working OK?

And mine :¬)

For info...

Lots of updates on the Service Status page at the moment so it's easy to miss.

A new item mentions some maintenance this morning so it's worth reading :¬)



I had some problems logging into FTP last week but they only lasted a short while so I didn't mention it (too scared :¬P).
[s]Hmmm...[/s]