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"Email Problems"

Hi Guys,Been experiencing a problem when trying to receive my emails (since last night).Just get the following message :

A time-out occurred while communicating with the server. Account: 'mail.freeola.net', Server: 'mail.freeola.net', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19

Anyone else getting this?

Thanks for the help guys,appreciated.I had already tried rebooting my router but it seemed to make little difference.My connection at work (same exchange) seems OK so it would appear that the issue I am experiencing seems to only be effecting my home connection.I will have a play about when I get in tonight and if I cannot see any improvement I will raise a ticket.

pete_21 wrote:
Thanks for the help guys,appreciated.I had already tried rebooting my router but it seemed to make little difference.My connection at work (same exchange) seems OK so it would appear that the issue I am experiencing seems to only be effecting my home connection.I will have a play about when I get in tonight and if I cannot see any improvement I will raise a ticket.

If your router has now reconnected at your normal speeds then you won't see an immediate improvement in throughput/use until your IP Profile recovers! This can take 'up to' five days but often happens much quicker. see my previous link for details :¬)




[s]Hmmm...[/s]

Now the webmail url is not working (111 Connection Refused). Is this linked? I know I'll be asked to use a support ticket for an answer, but I CANNOT CHECK MY EMAIL so we have to resort to these methods.

ptb wrote:
Now the webmail url is not working (111 Connection Refused). Is this linked? I know I'll be moaned at to use a support ticket for an answer, but I CANNOT CHECK MY EMAIL so we have to resort to these methods.

Hi, While you're waiting for a staffie...

FWIW I am able to access my webmail so the problem may be intermittent. I'm seeing the occasional failure while checking my POP email - so keep trying and you might get through.

Also remember in circumstances like this you can submit a Support Ticket but provide an alternate non-Freeola(!) email address for your reply.

Hope this helps :¬)
[s]Hmmm...[/s]

ptb wrote:
Now the webmail url is not working (111 Connection Refused). Is this linked? I know I'll be asked to use a support ticket for an answer, but I CANNOT CHECK MY EMAIL so we have to resort to these methods.

You will be asked to use our official method of support (phone/email or letter), as we don't always check the forums. It's not really "moaning" to ensure customers know the best way to get help.

Bear in mind that you can always use an alternate email address that we can send to if you want an (normally) immediate reply via ticket.

In terms of your actual issues I can not replicate this, nor have we had any reports of even remotely similar problems from other customers (just the general issues at this point).

If the issue re-occurs please screenshot it and let me know when you can send it over (games [at] freeolamail [dot] com)

Afternoon all.....cannot report any problems with webmail for me....just accessed it perfectly - straightforward and efficient :¬)

Thanks for response. AS you saw I had also gone through the correct channels. Webmail seems available going through control panel links, but mail.freeola.net address is unavailable. Has the URL changed.

That's the incoming mail server address! :¬)

Try http://freeola.com/webmail for Freeola Webmail



[s]Hmmm...[/s]

Hi ptb,

I'm not entirely sure why mail.freeola.net is not accessible, though I imagine it's because a few changes and tweaks are being made.

You can use the alternative address of http://freeola.com/webmail/ which will do the same thing, and I recommend you use this as your permanent Webmail Login screen.

Thanks all. Address surpised me when I was first given it, but it has worked from then to now, so who was I to argue.
Apologies for leaping to conclusions that the service was down; unfortunately that is Occam's razor at the current time.
Will circulate the endorced address.