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> When you show them something, make sure they understand WHAT you're
> doing and WHY you're doing it. Just rushing through, clicking on this
> and that may get the problem fixed, but they won't remember any of it
> and will have to ask you again next time.
>
> Let THEM do it and talk them through it, so next time they remember
> what THEY did, they're not second guessing what they thought they saw
> you did.
9 times out of 10 this doesnt work, and if you are unpatient like me it would start arguments.
Let THEM do it and talk them through it, so next time they remember what THEY did, they're not second guessing what they thought they saw you did.