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well i do!
-email chooses when it wants to work
-email takes about 1 minute to load (if lucky)
-email doesn't pick up attachments from others
-there helpline takes half an hour to get though then they tell you to ring another number!
-ntl's correct connect keeps telling me to check my internet explorer evrey week.
does anybody else have problems like this??
i would change to freeola if it wasn't for the 1 year contract.
-email chooses when it wants to work
-email takes about 1 minute to load (if lucky)
-email doesn't pick up attachments from others
-there helpline takes half an hour to get though then they tell you to ring another number!
-ntl's correct connect keeps telling me to check my internet explorer evrey week.
does anybody else have problems like this??
i would change to freeola if it wasn't for the 1 year contract.
well i do!
-email chooses when it wants to work
-email takes about 1 minute to load (if lucky)
-email doesn't pick up attachments from others
-there helpline takes half an hour to get though then they tell you to ring another number!
-ntl's correct connect keeps telling me to check my internet explorer evrey week.
does anybody else have problems like this??
i would change to freeola if it wasn't for the 1 year contract.
-email chooses when it wants to work
-email takes about 1 minute to load (if lucky)
-email doesn't pick up attachments from others
-there helpline takes half an hour to get though then they tell you to ring another number!
-ntl's correct connect keeps telling me to check my internet explorer evrey week.
does anybody else have problems like this??
i would change to freeola if it wasn't for the 1 year contract.
béSSánt wrote:
> well i do!
> -email chooses when it wants to work
> -email takes about 1 minute to load (if lucky)
> -email doesn't pick up attachments from others
> -there helpline takes half an hour to get though then they tell you
> to ring another number!
> -ntl's correct connect keeps telling me to check my internet explorer
> evrey week.
>
> does anybody else have problems like this??
> i would change to freeola if it wasn't for the 1 year contract.
I don't rate NTL. I don't use their email, but I have spent far too much of my life on hold to them (although last time I rang they picked up pretty much straight away). Also I connect through a transparent proxy server, which destroys the latency of my http connections.
> well i do!
> -email chooses when it wants to work
> -email takes about 1 minute to load (if lucky)
> -email doesn't pick up attachments from others
> -there helpline takes half an hour to get though then they tell you
> to ring another number!
> -ntl's correct connect keeps telling me to check my internet explorer
> evrey week.
>
> does anybody else have problems like this??
> i would change to freeola if it wasn't for the 1 year contract.
I don't rate NTL. I don't use their email, but I have spent far too much of my life on hold to them (although last time I rang they picked up pretty much straight away). Also I connect through a transparent proxy server, which destroys the latency of my http connections.
Been with NTL (Northampton/South Central) for a few years now, with digital cable, phone and broadband. Never had any real problems with them.
Phone service is fine, had a few minor issues with the TV which they've always sorted out promptly, and in two-and-a-half years my broadband has been unusable just twice, for a few hours each time.
I do occasionally have problems connecting to their mail servers, but this only usually lasts a few minutes. As I mostly use the mail servers with my domains, though, I don't have that much mail coming in through NTL - but it is always collected at the same time as my other accounts.
In terms of Customer Service, the longest I've ever been on the phone waiting to get through is 40 minutes, but usually it's between 5 and 10.
Phone service is fine, had a few minor issues with the TV which they've always sorted out promptly, and in two-and-a-half years my broadband has been unusable just twice, for a few hours each time.
I do occasionally have problems connecting to their mail servers, but this only usually lasts a few minutes. As I mostly use the mail servers with my domains, though, I don't have that much mail coming in through NTL - but it is always collected at the same time as my other accounts.
In terms of Customer Service, the longest I've ever been on the phone waiting to get through is 40 minutes, but usually it's between 5 and 10.
I used to have the 64k broadband service, thought God knows why - it was always slower than when I used my dial-up! It only stopped working a couple of times though, which is acceptable considering the size of the area (Cambridge), and the helpline always had a recorded message explaining. Actually speaking to another human on the helpline was nigh-on impossible, it took forever to get through.
I'm with Wookiemonster on this one.
Internet is fine, never had the queue at all to talk to them and I got my modem replaced within 2 days when it broke
Good stuff where I am.
Internet is fine, never had the queue at all to talk to them and I got my modem replaced within 2 days when it broke
Good stuff where I am.
i think its my area then because none of my freinds like ntl arond here
(one of the men who came around to connect my internet said he couldn't do it because the conservotary wasn't stable, ive stood on it loads of times all he wanted to do was lean against it)
(one of the men who came around to connect my internet said he couldn't do it because the conservotary wasn't stable, ive stood on it loads of times all he wanted to do was lean against it)
i have been on ntl 150K for a while now - and i will admit correct connect can be a problem - what i would suggest is wiating until everything is ticked, then do full snapshot. then next time your email screws up, restore then, whats what i did - no problems since then.
i also had problems using my email programs - first i was on OE5, this was terrible and took ages for the security settings to authorise me on the pop3 server. i then upgraded to OE6, which was better. eventually i got fed up and bought office, so i use outlook now, and i have no problems with it at all.
as for the help lines - call on a saturday, they redirect you from a cost line to a free one, if they aren't too busy.
i also had problems using my email programs - first i was on OE5, this was terrible and took ages for the security settings to authorise me on the pop3 server. i then upgraded to OE6, which was better. eventually i got fed up and bought office, so i use outlook now, and i have no problems with it at all.
as for the help lines - call on a saturday, they redirect you from a cost line to a free one, if they aren't too busy.
i had no problems with freeserve or aol
except there price
NTL is i bit annoying but nobody else offer the 150k serviec as far as i am aware so thats why i have NTL.
my mate said he had problems with xbox live with "no connetion please check jack in port" type things but after a 20min call he sorted it.
except there price
NTL is i bit annoying but nobody else offer the 150k serviec as far as i am aware so thats why i have NTL.
my mate said he had problems with xbox live with "no connetion please check jack in port" type things but after a 20min call he sorted it.