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Be warned.
Why a warning? It seems that when your head is full of information on hardward and software compatability that all common sense flees.
Last week I had a new computer and server fitted, well part fitted. We decided to update the hardward and the operating systems from 98 to XP and Linus, thankfully this only involved two computers. The company ring me up two weeks ago to say that everything is ready to come and install. I tell them they have to wait a week to install as I am on holiday and I want to be here to make sure everything is okay. He gets here last week and there is a problem with Linux on the server, he can't get it fixed here 'cos whatever he downloaded of the internet didn't solve it, one problem to come back to.
I use a very, very old Wordpro word processor so he transfers all my files over but we cannot open any of the files as XP doesn't like to old program. All the files are saved in a .SAM format so Word cannot open them and I cannot save the original document as a Word document unless I have the original opened in the program it was first saved in. Does he download a program to convert these files on mass? No he leaves that to come back to so I have no access to any day to day documents.
I have a small label printer so he downloads the new software from the internet but for some reason it would not work. Another problem to sort later.
Tuesday I finish at 4.00 so at 5.30 I'd had enough and kicked the guy out. He still hasn't put my fax or database programs on the new computer so what the hell was I supposed to do. First thing I have to do on Wednesday is download the email system I use as he hadn't even done that ("I can do it for you if you can wait", which I wasn't prepared to do).
He comes back on Friday to discover that I am so annoyed about the new computer that I have disconnected it and reconnected my old computer so I can get some work done. He messes around and puts some of the missing software on the new system but the label printer and documents problems he still hasn't solved.
I'm at work today because of his bad time keeping and disruption I am so far behind that I wanted to get some of the backlog shifted. I will also be in tomorrow because I spent the first two hours here sorting out the mess he left. I have brought in my Lotus suite disc from home and now Amipro works fine. I moved the program for the label printer from the old system to the new one and it works fine as well. I connected up a printer that he hadn't connected up and sorted out all the cables that he left sticking out of the safe, which the computer is kept in, that no longer connect to anything. Everything is now tidy and working.
... and I'm paying this guy to do this? He was supposed to transpose all my progams and documents not just some of them. I'm not sure which one of us should be shot. We always say we will use a different firm for this (we have used this company for 15 years) but in the end we always go back to the people we are familiar with. It is me that needs shooting. There was nothing technical to fix it just needed the use of some plain old common sense!
What's really worrying is I am doing a generic computer degree. I always thought that I had good common sense but I really do not want to lose it.
Sorry for boring you if you managed to read all the above but I feel better for typing that and have finished my lunch now so I better get some of that work done.
Why a warning? It seems that when your head is full of information on hardward and software compatability that all common sense flees.
Last week I had a new computer and server fitted, well part fitted. We decided to update the hardward and the operating systems from 98 to XP and Linus, thankfully this only involved two computers. The company ring me up two weeks ago to say that everything is ready to come and install. I tell them they have to wait a week to install as I am on holiday and I want to be here to make sure everything is okay. He gets here last week and there is a problem with Linux on the server, he can't get it fixed here 'cos whatever he downloaded of the internet didn't solve it, one problem to come back to.
I use a very, very old Wordpro word processor so he transfers all my files over but we cannot open any of the files as XP doesn't like to old program. All the files are saved in a .SAM format so Word cannot open them and I cannot save the original document as a Word document unless I have the original opened in the program it was first saved in. Does he download a program to convert these files on mass? No he leaves that to come back to so I have no access to any day to day documents.
I have a small label printer so he downloads the new software from the internet but for some reason it would not work. Another problem to sort later.
Tuesday I finish at 4.00 so at 5.30 I'd had enough and kicked the guy out. He still hasn't put my fax or database programs on the new computer so what the hell was I supposed to do. First thing I have to do on Wednesday is download the email system I use as he hadn't even done that ("I can do it for you if you can wait", which I wasn't prepared to do).
He comes back on Friday to discover that I am so annoyed about the new computer that I have disconnected it and reconnected my old computer so I can get some work done. He messes around and puts some of the missing software on the new system but the label printer and documents problems he still hasn't solved.
I'm at work today because of his bad time keeping and disruption I am so far behind that I wanted to get some of the backlog shifted. I will also be in tomorrow because I spent the first two hours here sorting out the mess he left. I have brought in my Lotus suite disc from home and now Amipro works fine. I moved the program for the label printer from the old system to the new one and it works fine as well. I connected up a printer that he hadn't connected up and sorted out all the cables that he left sticking out of the safe, which the computer is kept in, that no longer connect to anything. Everything is now tidy and working.
... and I'm paying this guy to do this? He was supposed to transpose all my progams and documents not just some of them. I'm not sure which one of us should be shot. We always say we will use a different firm for this (we have used this company for 15 years) but in the end we always go back to the people we are familiar with. It is me that needs shooting. There was nothing technical to fix it just needed the use of some plain old common sense!
What's really worrying is I am doing a generic computer degree. I always thought that I had good common sense but I really do not want to lose it.
Sorry for boring you if you managed to read all the above but I feel better for typing that and have finished my lunch now so I better get some of that work done.
monkey_man wrote:
> I got told off for fixing a fax machine at somewhere I used to work.
lol - couldn't bare to go then eh?
> I got told off for fixing a fax machine at somewhere I used to work.
lol - couldn't bare to go then eh?
An ex-Cisco hardware repair/diagnostic guy told me he got only 10 weeks training, and 9 of that was in customer service. After that he was put into the field to respond to hardware failures across the UK.
Basically he'd get there, agree something was broken, and order a new part for it. The most difficult part of his job was remembering the phone number to call for spare parts.
Basically he'd get there, agree something was broken, and order a new part for it. The most difficult part of his job was remembering the phone number to call for spare parts.
I work in a very small company so I don't usually have any trouble like that. If the fax / printers / photocopies go down it is usually me that tries to fix them in an effort to not have to call anyone out.
'tis true, the resident computer geeks at these places are good with their gear, but have no consideration for other peoples workloads/schedules. It's still best to leave problems for them to sort though, even if you do know what to do. I got told off for fixing a fax machine at somewhere I used to work.
Be warned.
Why a warning? It seems that when your head is full of information on hardward and software compatability that all common sense flees.
Last week I had a new computer and server fitted, well part fitted. We decided to update the hardward and the operating systems from 98 to XP and Linus, thankfully this only involved two computers. The company ring me up two weeks ago to say that everything is ready to come and install. I tell them they have to wait a week to install as I am on holiday and I want to be here to make sure everything is okay. He gets here last week and there is a problem with Linux on the server, he can't get it fixed here 'cos whatever he downloaded of the internet didn't solve it, one problem to come back to.
I use a very, very old Wordpro word processor so he transfers all my files over but we cannot open any of the files as XP doesn't like to old program. All the files are saved in a .SAM format so Word cannot open them and I cannot save the original document as a Word document unless I have the original opened in the program it was first saved in. Does he download a program to convert these files on mass? No he leaves that to come back to so I have no access to any day to day documents.
I have a small label printer so he downloads the new software from the internet but for some reason it would not work. Another problem to sort later.
Tuesday I finish at 4.00 so at 5.30 I'd had enough and kicked the guy out. He still hasn't put my fax or database programs on the new computer so what the hell was I supposed to do. First thing I have to do on Wednesday is download the email system I use as he hadn't even done that ("I can do it for you if you can wait", which I wasn't prepared to do).
He comes back on Friday to discover that I am so annoyed about the new computer that I have disconnected it and reconnected my old computer so I can get some work done. He messes around and puts some of the missing software on the new system but the label printer and documents problems he still hasn't solved.
I'm at work today because of his bad time keeping and disruption I am so far behind that I wanted to get some of the backlog shifted. I will also be in tomorrow because I spent the first two hours here sorting out the mess he left. I have brought in my Lotus suite disc from home and now Amipro works fine. I moved the program for the label printer from the old system to the new one and it works fine as well. I connected up a printer that he hadn't connected up and sorted out all the cables that he left sticking out of the safe, which the computer is kept in, that no longer connect to anything. Everything is now tidy and working.
... and I'm paying this guy to do this? He was supposed to transpose all my progams and documents not just some of them. I'm not sure which one of us should be shot. We always say we will use a different firm for this (we have used this company for 15 years) but in the end we always go back to the people we are familiar with. It is me that needs shooting. There was nothing technical to fix it just needed the use of some plain old common sense!
What's really worrying is I am doing a generic computer degree. I always thought that I had good common sense but I really do not want to lose it.
Sorry for boring you if you managed to read all the above but I feel better for typing that and have finished my lunch now so I better get some of that work done.
Why a warning? It seems that when your head is full of information on hardward and software compatability that all common sense flees.
Last week I had a new computer and server fitted, well part fitted. We decided to update the hardward and the operating systems from 98 to XP and Linus, thankfully this only involved two computers. The company ring me up two weeks ago to say that everything is ready to come and install. I tell them they have to wait a week to install as I am on holiday and I want to be here to make sure everything is okay. He gets here last week and there is a problem with Linux on the server, he can't get it fixed here 'cos whatever he downloaded of the internet didn't solve it, one problem to come back to.
I use a very, very old Wordpro word processor so he transfers all my files over but we cannot open any of the files as XP doesn't like to old program. All the files are saved in a .SAM format so Word cannot open them and I cannot save the original document as a Word document unless I have the original opened in the program it was first saved in. Does he download a program to convert these files on mass? No he leaves that to come back to so I have no access to any day to day documents.
I have a small label printer so he downloads the new software from the internet but for some reason it would not work. Another problem to sort later.
Tuesday I finish at 4.00 so at 5.30 I'd had enough and kicked the guy out. He still hasn't put my fax or database programs on the new computer so what the hell was I supposed to do. First thing I have to do on Wednesday is download the email system I use as he hadn't even done that ("I can do it for you if you can wait", which I wasn't prepared to do).
He comes back on Friday to discover that I am so annoyed about the new computer that I have disconnected it and reconnected my old computer so I can get some work done. He messes around and puts some of the missing software on the new system but the label printer and documents problems he still hasn't solved.
I'm at work today because of his bad time keeping and disruption I am so far behind that I wanted to get some of the backlog shifted. I will also be in tomorrow because I spent the first two hours here sorting out the mess he left. I have brought in my Lotus suite disc from home and now Amipro works fine. I moved the program for the label printer from the old system to the new one and it works fine as well. I connected up a printer that he hadn't connected up and sorted out all the cables that he left sticking out of the safe, which the computer is kept in, that no longer connect to anything. Everything is now tidy and working.
... and I'm paying this guy to do this? He was supposed to transpose all my progams and documents not just some of them. I'm not sure which one of us should be shot. We always say we will use a different firm for this (we have used this company for 15 years) but in the end we always go back to the people we are familiar with. It is me that needs shooting. There was nothing technical to fix it just needed the use of some plain old common sense!
What's really worrying is I am doing a generic computer degree. I always thought that I had good common sense but I really do not want to lose it.
Sorry for boring you if you managed to read all the above but I feel better for typing that and have finished my lunch now so I better get some of that work done.