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"E Mail Problems"

Yesterday for a while and again today the Freeola servers for email have gone down. Are Freeola aware this is happenening? it does clear its self some times after a short while other times it takes longer, its affecting several servers as its affecting several of our domains. Any thoughts

Digi

Please see my post here. There is no need to post the same question twice.

Since switching to Freeola's VIP service I have added a FormMail form to my website. I find I can only use Freeola-based e-mail addresses in my Form and in the .php script which drives the Form. Helpdesk told me to set up a Freeola-based e-mail address dedicated to the Form and to use the Control panel to re-direct arriving e-mails to where I wanted them to go. Unfortunately, it seems that with the VIP Server, forwarding will only take place to Freeola-based e-mail addresses, as I have just proved by experiment.
This is not acceptable - I MUST be able to forward e-mails to non-Freeola-based e-mail addresses. Is there a work-around please? Urgent.
Thanks if you can help.

Wrong forum Digi :)

Please see this thread for discussions on any issue we encounter.

TLDR Version: We monitor all servers constantly and only update the Network Status page if a service is down for more than 10-15 mins (i.e. the time it takes to reboot).

Yesterday for a while and again today the Freeola servers for email have gone down. Are Freeola aware this is happenening? it does clear its self some times after a short while other times it takes longer, its affecting several servers as its affecting several of our domains. Any thoughts

Digi