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I am currently experiencing a very unstable connection.Speeds are all over the place,with periods where the connection drops altogether.Rebooting the router helps for a day or so but then the problem rears its ugly again ?.Is this likely to be a Freeola problem ? or could it be my local BT exchange ?.Its only about 1/4 mile away from my home,so I have always enjoyed a very good,fast connection.I dug out my old USB ADSL modem which I was sent when I joined Freeola (in case its a router related problem) but that made no difference.Anyone else getting this ?,or have any ideas how I can fix it ?.
Not a problem, that's what we are here for! If you do find you have any problems over the weekend don't forget to send in a Support Request as I cannot guarantee that this forum will be monitored over the next couple of days due to the lower staffing levels.
Done the reset thing and its seems OK ?.Connection hasn't been intermittent,nor has it dropped.Will keep an eye on it over the weekend.Cheers for the help,appreciated.
Thanks for the swift reply Butch.Yes the ADSL light does go out on the modem when it drops the connection.I will try the easiest option first and unplug the router as you suggested and turn it back on when I get back in this afternoon,see if that helps.Its not a massive problem but its annoying and its only just started doing It in the last few weeks,prior to that my connection has always been spot on.
As I can only see one ADSL connection within your MyFreeola account I am assuming that is the one you are referring to, if it is not I apologise!
The connection history on that line looks slightly intermittent but nothing ourselves and BT Wholesale would necassairily regard as a fault, when do/did you notice the connection dropping out? Does the ADSL/SYN/DSL light on your router also go out during these periods or is it constantly solid and lit?
In regards to the speeds I have taken a look into the profile of your line and this seems to be as high as it ever was, if you could post us the results of a speedtest from http://speedtester.bt.com we can look into the speed issue for you if needed.
For now I would advise you follow the general advice we offer for customers with a potential intermittent connection, these are listed below:
- Try testing the connection from the master BT socket. This is normally the first phone point in the front of your premises.
- If you take the faceplate off the BT master socket, you may find a 'test' socket. Plug your micro-filter and modem into this and see if the connection is any better.
- Make sure that no other devices are plugged into the phone line while testing. This includes telephones, fax machines and 'Sky' box if installed.
- Make sure no telephone extensions leads are used as this will degrade the ADSL signal.
- The last item to action would be to switch off the router/modem for at least 30 minutes by removing the power from the device. This will create a new session at the exchange.
The connection history on that line looks slightly intermittent but nothing ourselves and BT Wholesale would necassairily regard as a fault, when do/did you notice the connection dropping out? Does the ADSL/SYN/DSL light on your router also go out during these periods or is it constantly solid and lit?
In regards to the speeds I have taken a look into the profile of your line and this seems to be as high as it ever was, if you could post us the results of a speedtest from http://speedtester.bt.com we can look into the speed issue for you if needed.
For now I would advise you follow the general advice we offer for customers with a potential intermittent connection, these are listed below:
- Try testing the connection from the master BT socket. This is normally the first phone point in the front of your premises.
- If you take the faceplate off the BT master socket, you may find a 'test' socket. Plug your micro-filter and modem into this and see if the connection is any better.
- Make sure that no other devices are plugged into the phone line while testing. This includes telephones, fax machines and 'Sky' box if installed.
- Make sure no telephone extensions leads are used as this will degrade the ADSL signal.
- The last item to action would be to switch off the router/modem for at least 30 minutes by removing the power from the device. This will create a new session at the exchange.
I am currently experiencing a very unstable connection.Speeds are all over the place,with periods where the connection drops altogether.Rebooting the router helps for a day or so but then the problem rears its ugly again ?.Is this likely to be a Freeola problem ? or could it be my local BT exchange ?.Its only about 1/4 mile away from my home,so I have always enjoyed a very good,fast connection.I dug out my old USB ADSL modem which I was sent when I joined Freeola (in case its a router related problem) but that made no difference.Anyone else getting this ?,or have any ideas how I can fix it ?.