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Where I come from, there`s a local store called Double Drive Computers, and mopst of the staff know exactly what`s going on. I ordered my PS2 and SSX from there, and got both on launch day.
For Double Drive, go to Weymouth or Dorchester.
As for the mail order, perhaps they are just keeping your hopes up so that you don`t cancel your order.
How much was the deposit?