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Hi freeola, as you may have read I have a friend who is looking for a new provider for her broadband - she is in a semi rural location and the best speed she could acheive is 1MB she would never need a web site or web space, a new router would be a nice option and is a light user, do you think freeola might consider a new package aimed at the likes of my friend and at a lower price, I did try to steer her to you guys but the offer of cheaper package with lower limits and a free wireless router is drawing her else where at the moment - long term contracts are not an issue as she quotes I would need my internet so if long term contract is cheaper lets go with that. Your thought
Digi
Digi
My parents have got Pipex, their "customer service" defies belief. They seem totally incapable of getting their billing system to work. Months go by without them actually taking any money, then they cut you off (except they dont because that system doesnt work either). Then they apologize alot, take your card details again and then the whole thing starts again. Never has giving a company your money been so much effort.
Well AOL (her ISP at the moment) are shocking (and thats being kind) they updated her software and since that day has been unable to get online - hours and hours on the ohone and no joy, past from pillar to post (you get the picture)
I hear what you are saying about the short notice - but the lure of a free wireless router and three months at 7.99 and a blaze of publicity are proving hard for me to make her change her mind!
If I could tempt her with a wireless router and 3 months at a reduced rate? then freeola may be more easy for me to sell to her, I think its a corner of the market that freeola could capture if they wanted to.
Digi
I hear what you are saying about the short notice - but the lure of a free wireless router and three months at 7.99 and a blaze of publicity are proving hard for me to make her change her mind!
If I could tempt her with a wireless router and 3 months at a reduced rate? then freeola may be more easy for me to sell to her, I think its a corner of the market that freeola could capture if they wanted to.
Digi
Hi Digi,
I know you've addressed this to 'Freeola' but FWIW...
"long term contracts are not an issue as she quotes I would need my internet so if long term contract is cheaper lets go with that..."
The issue here is if your friend chooses to sign up with another provider that has a long term contract if it proves to be 'dead loss' with terrible customer service etc. and she wants to leave she'll have to pay to get out of the contract! That's where Freeola's 1 month contract comes in to play.
If she's a low internet user then the Freeola 19.99 package may suit her - I've signed up a few clients to this package. Tell her to read the 'small print' on some of the offers she may have seen from other providers!
I'll let Freeola address your other comments.
Search Freeola Chat
I know you've addressed this to 'Freeola' but FWIW...
"long term contracts are not an issue as she quotes I would need my internet so if long term contract is cheaper lets go with that..."
The issue here is if your friend chooses to sign up with another provider that has a long term contract if it proves to be 'dead loss' with terrible customer service etc. and she wants to leave she'll have to pay to get out of the contract! That's where Freeola's 1 month contract comes in to play.
If she's a low internet user then the Freeola 19.99 package may suit her - I've signed up a few clients to this package. Tell her to read the 'small print' on some of the offers she may have seen from other providers!
I'll let Freeola address your other comments.
Search Freeola Chat
Hi freeola, as you may have read I have a friend who is looking for a new provider for her broadband - she is in a semi rural location and the best speed she could acheive is 1MB she would never need a web site or web space, a new router would be a nice option and is a light user, do you think freeola might consider a new package aimed at the likes of my friend and at a lower price, I did try to steer her to you guys but the offer of cheaper package with lower limits and a free wireless router is drawing her else where at the moment - long term contracts are not an issue as she quotes I would need my internet so if long term contract is cheaper lets go with that. Your thought
Digi
Digi