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My reward pack thing from Microsoft is here.
Printed the form off and set it by post on 7th May, and the games came through on Saturday 1st June.
So that's just under the 28 days they say to allow, just in case any of you are still waiting...
Printed the form off and set it by post on 7th May, and the games came through on Saturday 1st June.
So that's just under the 28 days they say to allow, just in case any of you are still waiting...
just thought i'd let y'all know that my "reward pack" has arrived...don't know how long it's been but it's definitely been more than a month...i did ask for a dvd kit instead of a controller and they go and give me a controller...but you know what? i'm not too bothered cos i rather have the stuff they've sent me than nothing!
All they are doing is fobbing us off with excuses. I was told by one person that "America had blocked my serial number" but by another "There is an error on our system and it will be sorted soon". After complaining and waiting well over 50 days I have been told that me games will arrive before the 14th June and due to the time that I have waited they would like to offer me compensation in the form of a DVD playback kit. The DVD playback kit will arrive this week and my games next so if you are in the situation of waiting long kick up a fuss and you will get the reward. I am appauled at the service Microsoft have given and after 5 phone calls and 8 emails my games will arrive next week.
Especially seeing as how much it probably costs them when they put people on hold for so long.
I was on for about 10 minutes!
I was on for about 10 minutes!
Tóm wrote:
> I just find it funny how stupid microsoft are. And I get the impression
> that the support line isn't in the UK...They're all american!
Yeah, I had that when I phoned to ask about having something other than the extra controller.
You'd think that they would have MS UK dealing with this, wouldn't you?
> I just find it funny how stupid microsoft are. And I get the impression
> that the support line isn't in the UK...They're all american!
Yeah, I had that when I phoned to ask about having something other than the extra controller.
You'd think that they would have MS UK dealing with this, wouldn't you?
Hur hur hur.
I found out why my games haven't arrived yet! Hur hur!
After ringing for the second time, I finally found out why my games hadn't arrived after 36 days. When I rang up and gave my detail, it was nice to find out that "there was a problem with my address details on my claim form". I should think that I should be in perfect position to know where I live!
Anyway, she asked for my details to make sure it was me. When I got to saying "West Midlands" she stopped me. "This is the problem". On her drop down list on the computer, there was no such county of West Midlands, and she had never heard of it (although I don't blame her, she sounded american). So, I was put on hold again while she asked her superviser, who gave her permisson to add the west midlands to the drop down list. My pack will now be sent but "I can't tell when you'll get it" so, basically it'll be a while.
The annoying thing is, I had rang them at the end of may, when they said I would get it around this date. But, when I asked about this, it was because they had recieved the pack, but hadn't got around to entering the details yet. So, the problem had not been found.
So now, I begin my wait again. I should hope they don't put me at the back of the queue. But really, a company like microsoft should know about the countys in a country that they're selling consoles to.
I resisted a joke about restarting the computer a few times until in loaded it, or downloading a service pack from Microsoft.com as I thought it wouldn't help anything. Damn tempting though.
Hur hur hur. I should be angry, but I'm not. I just find it funny how stupid microsoft are. And I get the impression that the support line isn't in the UK...They're all american!
I found out why my games haven't arrived yet! Hur hur!
After ringing for the second time, I finally found out why my games hadn't arrived after 36 days. When I rang up and gave my detail, it was nice to find out that "there was a problem with my address details on my claim form". I should think that I should be in perfect position to know where I live!
Anyway, she asked for my details to make sure it was me. When I got to saying "West Midlands" she stopped me. "This is the problem". On her drop down list on the computer, there was no such county of West Midlands, and she had never heard of it (although I don't blame her, she sounded american). So, I was put on hold again while she asked her superviser, who gave her permisson to add the west midlands to the drop down list. My pack will now be sent but "I can't tell when you'll get it" so, basically it'll be a while.
The annoying thing is, I had rang them at the end of may, when they said I would get it around this date. But, when I asked about this, it was because they had recieved the pack, but hadn't got around to entering the details yet. So, the problem had not been found.
So now, I begin my wait again. I should hope they don't put me at the back of the queue. But really, a company like microsoft should know about the countys in a country that they're selling consoles to.
I resisted a joke about restarting the computer a few times until in loaded it, or downloading a service pack from Microsoft.com as I thought it wouldn't help anything. Damn tempting though.
Hur hur hur. I should be angry, but I'm not. I just find it funny how stupid microsoft are. And I get the impression that the support line isn't in the UK...They're all american!
So whats to stop someone calling and saying "Hey, I ordered Halo and DOA3 as my two games and instead of DOA3 I got Amped" when they actually got the two games they wanted ?
Even though this would result in getting another copy of a game, the copy could still be used in a trade in to knock a good lump off a game.
Think I'll call them up tomorrow actually - sent my form out on the 26th April and I'm still waiting. :-(
Don't think the postman likes my house - of course bills have no problem finding they're destination though. Stupid bills.
Even though this would result in getting another copy of a game, the copy could still be used in a trade in to knock a good lump off a game.
Think I'll call them up tomorrow actually - sent my form out on the 26th April and I'm still waiting. :-(
Don't think the postman likes my house - of course bills have no problem finding they're destination though. Stupid bills.
fosbe wrote:
> If i was you i would have wanted to get all the wrong stuff so you
> could omplain and keep the stuff they sent you.
Like me.....
> If i was you i would have wanted to get all the wrong stuff so you
> could omplain and keep the stuff they sent you.
Like me.....
I have waited 49 days, complained a lot and last friday morning on the phone and I have got a free DVD playback kit out of them! It doesn't spoil the fact that I still have not yet recieved the package but they said it will arrive before next friday and the playback kit will arrivethis week. There was a mix up on the system and America blocked my serial number saying it was a duplicate but it turned ouyt that is was someone playing silly and messing me around and the package will come very soon!
If i was you i would have wanted to get all the wrong stuff so you could omplain and keep the stuff they sent you.
My reward pack thing from Microsoft is here.
Printed the form off and set it by post on 7th May, and the games came through on Saturday 1st June.
So that's just under the 28 days they say to allow, just in case any of you are still waiting...
Printed the form off and set it by post on 7th May, and the games came through on Saturday 1st June.
So that's just under the 28 days they say to allow, just in case any of you are still waiting...