Is there a .UK domain with your name on it? There are only 10 DAYS left to register it!

Viewing Thread:
"Email server changes: outgoing server smtp-auth.freeola.net "

The "Freeola Customer Forum" forum, which includes Retro Game Reviews, has been archived and is now read-only. You cannot post here or create a new thread or review on this forum.

Mon 13/08/18 at 17:14
Moderator
"Are you sure?"
Posts: 5,000
Hi all,
I had a client contact me today letting me know they were having problems with out-going emails on their iPhone. They've had Freeola email and Broadband for many years.

There was an Apple 'Mail' email issue mentioned on Twitter the other day (Aug 3rd) so I thought this had returned as it only affected Apple devices.

Sending mail they get something like:
"cannot verify server identity smtp-auth.freeola.net by Mail".

After raising a Support Ticket I've been told that this outgoing mail server is mostly redundant!
*I can't remember reading about that change* :P

smtp.freeolamail.net is the current address.

My own Android devices were all working fine on the old address - but I've updated them.
My client will need to change his phone - this hasn't been done yet so we haven't actually proved this is why the error has just started to happen.

So for you other long-term Freeola customers that either haven't had to change settings for years or do it from memory (the online docs are being corrected) you might want to check your settings!

I can remember when GADs were given for useful nuggets like this...
Hmmm...



Post edited by Hmmm... on 13/08/2018 at 17:22.
There have been no replies to this thread yet.
Mon 13/08/18 at 17:14
Moderator
"Are you sure?"
Posts: 5,000
Hi all,
I had a client contact me today letting me know they were having problems with out-going emails on their iPhone. They've had Freeola email and Broadband for many years.

There was an Apple 'Mail' email issue mentioned on Twitter the other day (Aug 3rd) so I thought this had returned as it only affected Apple devices.

Sending mail they get something like:
"cannot verify server identity smtp-auth.freeola.net by Mail".

After raising a Support Ticket I've been told that this outgoing mail server is mostly redundant!
*I can't remember reading about that change* :P

smtp.freeolamail.net is the current address.

My own Android devices were all working fine on the old address - but I've updated them.
My client will need to change his phone - this hasn't been done yet so we haven't actually proved this is why the error has just started to happen.

So for you other long-term Freeola customers that either haven't had to change settings for years or do it from memory (the online docs are being corrected) you might want to check your settings!

I can remember when GADs were given for useful nuggets like this...
Hmmm...



Post edited by Hmmm... on 13/08/2018 at 17:22.

Freeola & GetDotted are rated

Check out some of our customer testimonials below:

...great to have the backup of Freeola and the excellent staff...
I recently purchased a new computer and had initial problems getting it set up to receive and send e-mails etc and I spoke to you on several occasions and we finally got it...

View More Testimonials

I've been with Freeola for 14 years...
I've been with Freeola for 14 years now, and in that time you have proven time and time again to be a top-ranking internet service provider and unbeatable hosting service. ...
Anthony

View More Testimonials

Need some help? Give us a call on 01376 55 60 60

Go to Support Centre
Feedback Hide Feedback Tab

Live Chat is offline

Live Chat is available:
9am to 6:30pm Monday to Friday (excluding bank holidays).

01376 55 60 60

Send us a ticket.

It appears you are using an old browser, as such, some parts of the Freeola and Getdotted site will not work as intended. Using the latest version of your browser, or another browser such as Google Chrome, Mozilla Firefox, or Opera will provide a better, safer browsing experience for you.