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"Broadband usage limit notification"

Tue 24/04/18 at 11:16
Moderator
"Are you sure?"
Posts: 4,963
Hi Freeola,
I'm still getting details on this, but one of my clients (a long time Freeola broadband customer) has just received an email saying they have used their monthly allowance up on the MAXFAMILY (40GB + unmetered out of hours) package.

They have never used their metered allowance before as they are pretty strict only streaming video etc. after 7pm when it's unmetered.

I thought I would start with a forum post in case there's a general hiccup in the system and the problem isn't at their end?

Hmmm...
Wed 25/04/18 at 11:16
Moderator
"Are you sure?"
Posts: 4,963
All sorted - another happy customer!

Thanks for your help @Eccles.

Hmmm...
Tue 24/04/18 at 17:23
Moderator
"Are you sure?"
Posts: 4,963
Thanks.
Ticket is 225482.

Hmmm...
Tue 24/04/18 at 11:25
Staff Moderator
"Aargh! Broken..."
Posts: 1,399
Pop a ticket on with the account details and we'll take a look. Not something anyone else has reported...yet.
Tue 24/04/18 at 11:16
Moderator
"Are you sure?"
Posts: 4,963
Hi Freeola,
I'm still getting details on this, but one of my clients (a long time Freeola broadband customer) has just received an email saying they have used their monthly allowance up on the MAXFAMILY (40GB + unmetered out of hours) package.

They have never used their metered allowance before as they are pretty strict only streaming video etc. after 7pm when it's unmetered.

I thought I would start with a forum post in case there's a general hiccup in the system and the problem isn't at their end?

Hmmm...

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