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Anybody had problems using the Freeola dial up number recently? I've just moved house and changed phone lines from VirginMedia to BT. Since moving house, I've only managed to connect twice using my dial up modem but otherwise I just keep getting the error message 678 which says "the remote computer did not respond". I've tried dialling via the PC and via the laptop. BT is charging me for each of these calls (I've looked at my online bill) and I can hear the modem sounds after it has dialled the number (handshake sounds?). It just seems that the Freeola server is not responding - any ideas whether this is something to do with my BT line?
I have multiple domains with Freeola and don't really want to upgrade to VIP hosting which would run to 50 quid a year for each one when a lot of the domains don't need much updating.
Next week I will be back in my previous house and will take the laptop and modem. If it works from there, then maybe that would prove the problem is linked to the BT line here.
I've tried all the obvious things (disabling firewall, antivirus, reinstalling modem drivers, etc.) as suggested by Freeola Support. Can't work out what could have changed from the 2 brief times when I successfully got an FTP connection and the other 50 times when I've not been able to connect!
I have multiple domains with Freeola and don't really want to upgrade to VIP hosting which would run to 50 quid a year for each one when a lot of the domains don't need much updating.
Next week I will be back in my previous house and will take the laptop and modem. If it works from there, then maybe that would prove the problem is linked to the BT line here.
I've tried all the obvious things (disabling firewall, antivirus, reinstalling modem drivers, etc.) as suggested by Freeola Support. Can't work out what could have changed from the 2 brief times when I successfully got an FTP connection and the other 50 times when I've not been able to connect!
Just to be clear, there's no "Freeola server" as such, we provide the dial up number which connects via (possibly!) the only remaining dial up provider in the country.
Most often, the kind of issues you are seeing are related to line problems or settings (such as masking your number), or may be related to local telecoms traffic.
Not really a vast amount that can go wrong with the dial up service from our end, and in general we'd know if there was something as we still have a fair few customers using the service (they'd all be complaining!)...
Most often, the kind of issues you are seeing are related to line problems or settings (such as masking your number), or may be related to local telecoms traffic.
Not really a vast amount that can go wrong with the dial up service from our end, and in general we'd know if there was something as we still have a fair few customers using the service (they'd all be complaining!)...
Anybody had problems using the Freeola dial up number recently? I've just moved house and changed phone lines from VirginMedia to BT. Since moving house, I've only managed to connect twice using my dial up modem but otherwise I just keep getting the error message 678 which says "the remote computer did not respond". I've tried dialling via the PC and via the laptop. BT is charging me for each of these calls (I've looked at my online bill) and I can hear the modem sounds after it has dialled the number (handshake sounds?). It just seems that the Freeola server is not responding - any ideas whether this is something to do with my BT line?
I have multiple domains with Freeola and don't really want to upgrade to VIP hosting which would run to 50 quid a year for each one when a lot of the domains don't need much updating.
Next week I will be back in my previous house and will take the laptop and modem. If it works from there, then maybe that would prove the problem is linked to the BT line here.
I've tried all the obvious things (disabling firewall, antivirus, reinstalling modem drivers, etc.) as suggested by Freeola Support. Can't work out what could have changed from the 2 brief times when I successfully got an FTP connection and the other 50 times when I've not been able to connect!
I have multiple domains with Freeola and don't really want to upgrade to VIP hosting which would run to 50 quid a year for each one when a lot of the domains don't need much updating.
Next week I will be back in my previous house and will take the laptop and modem. If it works from there, then maybe that would prove the problem is linked to the BT line here.
I've tried all the obvious things (disabling firewall, antivirus, reinstalling modem drivers, etc.) as suggested by Freeola Support. Can't work out what could have changed from the 2 brief times when I successfully got an FTP connection and the other 50 times when I've not been able to connect!