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"Freeola500 email accounts - "no hosting""

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Mon 09/02/15 at 13:29
Moderator
"Are you sure?"
Posts: 5,000
I'm seeing errors on my Freeola500 email accounts. Looking in MyFreeola the email account shows "no-hosting" in the password section.

I've raised Support Ticket 203385 (and 203385 after realising the reply would go to my broken account!).

I use a few on these addresses and so do my parents on their Freeola ADSL connection along with a couple of my other clients.

I thought I would create a post in case others are seeing this.
[s]Hmmm...[/s]
Mon 09/02/15 at 17:18
Moderator
"Are you sure?"
Posts: 5,000
Thanks Eccles.
If that was just preparation - please go carefully when you make your changes! :¬P

[s]Hmmm...[/s]
Mon 09/02/15 at 17:00
Staff Moderator
"Aargh! Broken..."
Posts: 1,408
Should all be sorted now.
Mon 09/02/15 at 14:41
Staff Moderator
"Aargh! Broken..."
Posts: 1,408
1/3 of the way through a restore (and only some accounts will have been affected) so most will be ok anyway.
Mon 09/02/15 at 14:36
Regular
"Feather edged ..."
Posts: 8,536
Seems ok to me ... just enter your username and password when prompted.
Mon 09/02/15 at 14:21
Regular
Posts: 16
Looks like it's working now!
Mon 09/02/15 at 14:19
Regular
Posts: 1
Eccles wrote:
Hi SMT,
I believe a replying is being typed for you tickets at the moment.

This isn't housekeeping as we've done in the past, this is prep work for moving the whole free e-mail system over to a new platform, more of a database clean up if you will. The last action is currently being reversed so sorry about this interruption!


Thanks please update here when things should be working again, as they are not for me still.
Mon 09/02/15 at 14:01
Staff Moderator
"Aargh! Broken..."
Posts: 1,408
Hi SMT,
I believe a replying is being typed for you tickets at the moment.

This isn't housekeeping as we've done in the past, this is prep work for moving the whole free e-mail system over to a new platform, more of a database clean up if you will. The last action is currently being reversed so sorry about this interruption!
Mon 09/02/15 at 13:50
Regular
Posts: 16
Cheers for that :)

I never got a reply :(
Mon 09/02/15 at 13:43
Moderator
"Are you sure?"
Posts: 5,000
Hi SMT,
Freeola have replied and are on the case and have also updated the Service Status page with this issue.

I think some 'housekeeping' may have caused this.

On a similar topic I raised Ticket 203330 on the 6th as I could see some strange going's on with my email options for 'webmail' in MyFreeola. They've changed a couple more times over the weekend. Dangerous stuff this housekeeping...! If that's what it is
[s]Hmmm...[/s]
Mon 09/02/15 at 13:35
Regular
Posts: 16
Yep, same issue here under ticket 203386.

Can get into Webmail but no-hosting seen in Control Panel and rejected login in Outlook.

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