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Very disappointed by the attitude of the Freeola staff member I just spoke to. Had to que at 10p a minute because of problems with freeola's service rendering my website offline potentially losing me work only to be greeted by a rude and unhelpful person, no apology and an aggressively delivered excuse from someone who clearly didn't care. What a waste of time that's only made me more annoyed After years using them I will consider switching website host in future.
Hi Zirud,
First off, I am very sorry to hear that you were unhappy with our support teams efforts. As Hmmm... has mentioned we generally take great care in ensuring our service is efficient and helpful.
I will not disclose your site details naturally, but you may wish to consider logging in to your account and checking the renewal dates as I can see one of the domains has been allowed to expire.
I can see the site is currently up and running, and viewable on the alternate domain name.
If the site goes down again, please contact us immediately so that we can investigate further. Please feel free to reference this post and I will be notified of your call/email.
As a side note:
Whilst I can appreciate your frustration, we do have quite strict rules regarding language on the forums, so I've had to edit your post to remove the 2 examples of swearing (albeit filtered).
First off, I am very sorry to hear that you were unhappy with our support teams efforts. As Hmmm... has mentioned we generally take great care in ensuring our service is efficient and helpful.
I will not disclose your site details naturally, but you may wish to consider logging in to your account and checking the renewal dates as I can see one of the domains has been allowed to expire.
I can see the site is currently up and running, and viewable on the alternate domain name.
If the site goes down again, please contact us immediately so that we can investigate further. Please feel free to reference this post and I will be notified of your call/email.
As a side note:
Whilst I can appreciate your frustration, we do have quite strict rules regarding language on the forums, so I've had to edit your post to remove the 2 examples of swearing (albeit filtered).
Hmmm... wrote:
'Customer Service' can be tricky so it's hard to comment more.
Freeola Customer Service has always been exemplary whenever I've had the need to call and I've been with them for 15+ years ...
'Customer Service' can be tricky so it's hard to comment more.
Freeola Customer Service has always been exemplary whenever I've had the need to call and I've been with them for 15+ years ...
Hi Zirud and welcome to the forum.
It sounds like you've been unlucky there!
I've (nearly) always used either email via the Support Ticket system or this forum to contact Freeola to resolve issues - I'm a picky so and so and this works well for me.
Support tickets are normally picked up very quickly.
Both of these channels are also free.
'Customer Service' can be tricky so it's hard to comment more.
It sounds like you've been unlucky there!
I've (nearly) always used either email via the Support Ticket system or this forum to contact Freeola to resolve issues - I'm a picky so and so and this works well for me.
Support tickets are normally picked up very quickly.
Both of these channels are also free.
'Customer Service' can be tricky so it's hard to comment more.
[s]Hmmm...[/s]
Very disappointed by the attitude of the Freeola staff member I just spoke to. Had to que at 10p a minute because of problems with freeola's service rendering my website offline potentially losing me work only to be greeted by a rude and unhelpful person, no apology and an aggressively delivered excuse from someone who clearly didn't care. What a waste of time that's only made me more annoyed After years using them I will consider switching website host in future.