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"Ongoing Internet Issue"

I have been experiencing an issue on both of my connections for the last 6 weeks or so. Sometimes everything will run very slowly (did post speedtest example in the quiz thread a couple of weeks ago) or it just seems to hang altogether. Sometimes it is only for short periods of time, others it's for quite a while. It seems to be an issue with our area (not an isolated Freeola problem as other ISP's seem to be effected) with some in our area stating on Twitter & FB that their internet has stopped working altogether. It seems to be only ADSL connections that are effected (FTTC seem fine), could this issue be down to the huge amount of rain we had around here recently? (could that effect things if it gets in junction boxes or something?). For example yesterday I was viewing eBay and pages wouldn't load for about 5 minutes, then it started working again (very slowly) but the pages were only partially loading? (had this happen a few times).

Picture of eBay from last night

Everything is working fine at the moment (both connections) so I would imagine that any tests would show everything is working as it should....only it isn't.

Any ideas guys?

EDIT:

Seems I spoke too soon, it has just happened again:

'' Download speed achieved during the test was - 0.59 Mbps

For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.

IP Profile for your line is - 10.46 Mbps

Upload speed achieved during the test was - 0.01Mbps

Additional Information:

Upstream Rate IP profile on your line is - 0.83 Mbps''

EDIT 2:

...and now it's back!

I reckon fellow Iron Maiden fans will be so jealous of my test! :)

pete_21 wrote:
Think I've finally got to the bottom of my long standing evil connection...

'Download speedachieved during the test was - 6.66 Mbps'

Oh no pete ... you're on the Damien Server then ....

Sounds good. What was it?
Edit: "the devil's in the detail..."

[s]Hmmm...[/s]

Think I've finally got to the bottom of my long standing evil connection...

'Download speedachieved during the test was - 6.66 Mbps'

I've tracked down your ping test issue to the inability of the system to log your test due to the database server being restarted briefly. Nothing to worry about and you weren't logged as an 'abuser'!:)

Stick with it pete ... but 'don't abuse' the system ;¬)

Noticed your post earlier and thought that you'd exceeded attempts but I did wonder what the response would be ;¬)

Eccles wrote:
Ah if you were testing this morning then that mesage might have been due to database maintenance we were doing. We log tests to stop too many being done from a connection in a short space of time.

This would have been about 12.45 ish, the notice that you have exceeded the 5 times in an hour permitted is pretty clear. The 'abuse' notice I posted earlier was mid way through my second test? Did a couple after this and they worked fine.

Everything seems OK this evening on both of my connections.

Ah if you were testing this morning then that mesage might have been due to database maintenance we were doing. We log tests to stop too many being done from a connection in a short space of time.

Continuing to run the line quality ping test thing over the past few days with varying results. The vast majority seem fine (0% packet loss, 0% jitter) a couple have failed to start altogether (click on start test but nothing happens, connection just seems to freeze) & occasionally get a huge spike in the graph thing (highest as been 36ms & 14% packet loss) and then it drops straight back to zero again. Just before a test was half way through & then went to this:

''There was a problem checking for abuse, please check back later.''

Not sure what the 'abuse' relates to?

Anyway will continue running these tests to see if I can capture any other strange readings. At the moment things don't seem too bad but there is still definitely something not quite right.

Ran the Freeola ping test and it initially failed completely, found the setting in my router firewall to allow the ping thing and successfully ran the test.

''Packets lost [?] Average latency [?] Jitter [?]
4% 33.054ms 0ms''

Is 4% bad? and could it give me the issues I have been experiencing? The router was supplied by Freeola a while back yet I have only been experiencing these problems fairly recently. This setting must have been checked since installation. Will run the test on my other connection tomorrow and see if I get a similar reading.

Thanks for the help guys.

Connection itself seems OK again tonight, like I said earlier the symptoms are very intermittent. They can range from severe to non-existent! Just ran BT speedtest with the new settings on my router:

''Download speedachieved during the test was - 6.51 Mbps

For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.

IP Profile for your line is - 10.7 Mbps''