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I just pick up the game, go to the counter, hand over money, recieve game! Taddaa!
Although once in WHsmith, I had to wait ages for them to find the game. They told me to go, and come back later when they had found it!
I marched straight back in and politely told them what had happened, but they didnt believe me. It took me an hour to get the disk they owed me, and only after i threatened to speak to the manager.