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"Emails not getting through to me"

I'm getting a lot of complains from clients and contacts that when they email me their emails are getting returned or are not getting through. I've added their email addresses to Whitelisted Addresses but they are still getting rejected...

any ideas ?

timid

Timid wrote:
They weren't getting any specific failure notice just notification from their email provider that the email had been returned. Yes I'm on email pro thanks timid

Confused?

will do

Still be nice to see the 'message' they were receiving...


I suggest you raise a Support Ticket with Freeola so they can investigate.

Please come back and update this thread as it may help others :¬)

[s]Hmmm...[/s]

They weren't getting any specific failure notice just notification from their email provider that the email had been returned. Yes I'm on email pro
thanks
timid

Timid wrote:
any ideas ?timid



Hi and welcome to the forums!

Can you find out from your clients what message/error they are receiving for the ones that have mail returned?

In the past Freeola didn't used to issue a failure message (as spammers can use this to find addresses) - I'm just testing both standard and 'pro' accounts at the moment.
EDIT: Nothing back to far - 30mins later.

If you are using whitelisting I take it your query relate to Freeola's EmailPro?

[s]Hmmm...[/s]

I'm getting a lot of complains from clients and contacts that when they email me their emails are getting returned or are not getting through. I've added their email addresses to Whitelisted Addresses but they are still getting rejected...

any ideas ?

timid