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"Hardware Id Missing"

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Fri 31/08/12 at 18:05
Regular
Posts: 595
Hi,

For the past week or so, whenever I connect my Samsung Galaxy SIII to the (W7) laptop, a popup is presented which says 'Hardware Id Missing...'.

What has happened and how do I permanently fix this?

Thanks,

Neil
Sat 01/09/12 at 22:45
Regular
Posts: 595
Ummm...

Returned to the lappy tonight and it was back to the proverbial square one.

Not happy.

One of the only reasons I use USB Kies is for firmware updates that sometimes don't get pushed OTA.

N.

Another Edit: I just pulled the USB and re-plugged to the S III and it worked. This is very random.
Sat 01/09/12 at 20:20
Regular
"Feather edged ..."
Posts: 8,536
Neilj99 wrote:
Interesting thread.

N.

EDIT: I completely uninstalled Kies and the Samsung drivers, then reinstalled Kies, installed an available update, and it's all resolved itself.


Job's a gud'un ... told you about Kies! Just keep your options open in future and don't rely on Kies Updates! Glad you got it sorted though :¬)
Sat 01/09/12 at 13:40
Regular
Posts: 595
Interesting thread.

N.

EDIT: I completely uninstalled Kies and the Samsung drivers, then reinstalled Kies, installed an available update, and it's all resolved itself.
Sat 01/09/12 at 11:50
Regular
"Feather edged ..."
Posts: 8,536
@Neilj99

Seems I'm not the only one to dislike Kies ...

Hardware Id Missing
;¬)
Sat 01/09/12 at 11:43
Regular
"Feather edged ..."
Posts: 8,536
Hmmm... wrote:
I do everything via wifi - sync photos etc. etc.

Kies Air uses wi-fi and is quick and so easy to use compared to the 'bulky and bloated' Kies software - makes everything so simple, I use it all the time, especially with the granddaughter's photos! :¬)
Sat 01/09/12 at 10:03
Moderator
"Are you sure?"
Posts: 5,000
I can recommend MyPhoneExplorer for Android phones! You also need the desktop s/w

All free and works great for me :¬)

I do everything via wifi - sync photos etc. etc.
Useful for typing texts via PC rather than phone if you have a lot to write.

The only thing you need to use a USB connection for is to take snapshots of your screen.


I used to use MyPhoneExplorer back in the pre-smart phone days day with a simian phone so was happy when the developer re-wrote things for Android.
[s]Hmmm...[/s]
Fri 31/08/12 at 22:55
Regular
Posts: 595
I went off Kies for a while and used Companionlink.

Then there was a Kies update and it appeared for a time that they had fixed the issues I was having, so I started using it again.

N.
Fri 31/08/12 at 21:54
Regular
"Feather edged ..."
Posts: 8,536
Neilj99 wrote:
What has happened and how do I permanently fix this?

USB/Kies (latest update).


As far as I'm concerned Samsung Kies has got to be one of the worst pieces of software ever produced. I can't think that your problem is W7, it's more likely to be the Kies update! As for a solution...there isn't one!

The only one I've found is to uninstall Kies and use Kies Air. I've never had a successful time with Kies through XP, Vista and W7!
Fri 31/08/12 at 20:08
Regular
Posts: 595
USB/Kies (latest update).

N.
Fri 31/08/12 at 19:40
Regular
"Feather edged ..."
Posts: 8,536
How do you connect your Galaxy to your laptop?

USB? Kies? Kies Air?

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