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"Freeola "service status" :)"

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Sun 19/08/07 at 18:52
Regular
Posts: 332
Nice to see all outstanding problems and issues have been clear for a week now! :) *kiss of death* I know.
The Hotmail and Router issues had been around for 6 months(ish) so it's good to see them resolved.

Triv, but you have a great big 'I'' not doing very much on the status page that you may like to remove!
Mon 20/08/07 at 19:39
Regular
Posts: 332
Just to add some more feedback for you:

I had a call this afternoon from a client that I put on Freeola ADSL and he asked why his connection was so bad!?
(He already knows and makes use of your status page.)

I asked if his problem was between 8-10pm ish last night which was when there was a service problem. It was.

So from a general "my connection is bad" I actually found that actually it's fine most of the time it was just for a few hours while a problem was going on.

This all reinforces my argument that the better information Freeola can provide the better for all.

Hope that's useful for you.
Mon 20/08/07 at 12:01
Regular
Posts: 332
Eccles wrote:
> What's wrong with
> http://noc.enta.net? It's where
> everyone gets their data from. However the suggestion is good and
> I like the idea of an RSS feed for status. I'll note both
> suggestions down!

Hi Eccles,
I use the Enta NOC, but their Central Status doesn't show you which one you are on! Yes you can run a tracert etc. to find out. But As I mentioned some of the other Enta providers have some good ways of presenting this data.

It was just an idea for you - wouldn't want Freeola to fall behind ;)
Mon 20/08/07 at 11:52
Staff Moderator
"Aargh! Broken..."
Posts: 1,408
What's wrong with http://noc.enta.net? It's where everyone gets their data from. However the suggestion is good and I like the idea of an RSS feed for status. I'll note both suggestions down!
Mon 20/08/07 at 10:33
Regular
Posts: 332
Another idea, when you are looking for something to do:)

How about introducing a Freeola 'ADSL Central Checker' ?

There were problems with an Enta router which caused some outages yesterday evening - as I'm sure you are probably aware.

At the moment I'm going to one of your competitors websites that has a very useful "Central Pipe Status and Checker" - it shows you the status of all the pipes and the one you are on.

It would be better if I (and others) were able to do that here! It would stop me looking at their prices as well :P

Just a thought.


Nice to see you've removed the rogue 'I' this morning :)
Sun 19/08/07 at 19:16
Regular
"It goes so quickly"
Posts: 4,083
For some reason, all the web sites and email and everything else seem to have all stopped working, about 20 minutes ago? Anyone know why?

:)

Just a quick request, but any chance of a web feed being added for the status page, so when issues are added, I'm more likely to be aware of them? I generally don't look at it unless I see something is up, whereas if I'm flipping through my web feed list, anything that's reported will catch my eye.
Sun 19/08/07 at 18:52
Regular
Posts: 332
Nice to see all outstanding problems and issues have been clear for a week now! :) *kiss of death* I know.
The Hotmail and Router issues had been around for 6 months(ish) so it's good to see them resolved.

Triv, but you have a great big 'I'' not doing very much on the status page that you may like to remove!

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