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"Royal Mail lost it and Ebuyer aren't helping!!!"

Here's my situation. . .

I had to post back some faulty goods I ordered from Ebuyer (worth £60) and I sent them Via Special Delivery. Now, Ebuyer say they have not had them back and Royal Mail say and have got the form to say it has been delivered. However, the only thing on the form is a scribbled signature and not any name or details etc etc.

Ebuyer are not helping me very well at all and they have not responded to the action they told me to take. I faxed them what they wanted 8 days ago and they have not been back in touch.

Can anyone suggest what my next course of action should be?


Thank you very much.

Meh, small claims court maybe, if you had any evidence about what has been happening...
*Lesson, never take drugs!*

I think you're going to have to send them an e-note like they've told you. Clearly state all the details and make it plain you are less than impressed with the level of service, the Royal Mail has given you proof that someone at the address they gave you received it, make that clear too, and drop a hint that should they fail to reply satisfactorily you will take it up with either your card issuer (I'm assuming you paid by credit/debit card, in which case you could initiate a dispute) or Trading Standards - they've lost the goods and have not provideded a replacement.

Most of the time there is nothing wrong with using less well known companies, but I must admit that for anything over the price of a DVD I stick to major ones like Amazon, who screw up with alarming regularity but always compensate.

Amazon's greatest mishap with me so far was where I was sent two gift wrapped novels meant for a woman in Boston USA, and my Christina Aguilera song book was received by her......hilarious :)

PS Don't swear, and spellcheck :)

~~Belldandy~~

Never 'eard of 'em. I always go with the bigger brand companies (Play, Jungle etc) because it's easier to kick up a fuss if something goes wrong.

I was going to buy a printer from them too.

BEARDS. wrote:
> Parr wrote:
> Can anyone suggest what my next course of action should be?
>
> Find their head office and burn it down.

Yep. Or failing that, PHONE head office and make an official complaint.

When was it the day that you recieved the goods?

Phone watchdog, they will sort you out, and give you television coverage. Its a win win situation.

BEARDS. wrote:
> Parr wrote:
> Can anyone suggest what my next course of action should be?
>
> Find their head office and burn it down.

Me and you think alike.

Tóm wrote:
> You've got to love ebuyer's customer service...

As much as my own Sexually Transmitted Disease.

You've got to love ebuyer's customer service...

Belldandy wrote:
> You mean ebuyer.co.uk ?
>
> They've got a customer support number on their website, if it's not
> them then post the address of the one it is.
>
> ~~Belldandy~~

Same place with a .com or .co.uk

And that customer service number is just an automated number. That is the one I rang and got "contact the website" from. I really want to talk to a member of the Ebuyer staff so I can have a go at them and actually get some real answers.