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"Problem with Rec'd Email"

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Tue 18/10/11 at 08:08
Regular
Posts: 44
Anyone else having problems receiving email this morning?

Task 'xxxxxxxxxxxxxxxxx.freeolamail.net - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR Temporary authentication failure.'

and also being asked to 'Enter Network Password'.

When trying to view my outlook account in gmail I am getting the following msg:

Authentication error.
Server returned error "Temporary authentication failure."

Laura
Tue 18/10/11 at 09:14
Moderator
"Are you sure?"
Posts: 5,000
All seems to be resolved now - Status Page item closed etc. :)

It's probably worth stating when posting email issues in the forum whether it's 'Standard Email' or 'Email Pro' to save anyone getting confused.




[s]Hmmm...[/s]
Tue 18/10/11 at 08:24
Regular
Posts: 44
I've submitted a support request by email, but if there is a problem I just wish someone would post a status update. At least I wouldn't be left wondering if it was just me.

Think it's going to be one of those days... my web stats (through another company) are currently down to a database error.

Wondering now what's going to be the third thing to go awry!

Post Script:

We now have a status update and engineers are aware of the problem.
Tue 18/10/11 at 08:16
Regular
"a pint of plain..."
Posts: 103
might be something to with it : I just tried to go into email settings and got the following:

There has been an error processing your request. Our engineers have been made aware of this error and will work to resolve it shortly.
[I]
If you would like more information, or to contact our support technicians, please call 0871 210 9977 (calls are charged at 10 pence per minute from a BT landline, charges may vary from other networks or mobiles) or by sending us a free online Support Request.
[I]
Tue 18/10/11 at 08:08
Regular
Posts: 44
Anyone else having problems receiving email this morning?

Task 'xxxxxxxxxxxxxxxxx.freeolamail.net - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR Temporary authentication failure.'

and also being asked to 'Enter Network Password'.

When trying to view my outlook account in gmail I am getting the following msg:

Authentication error.
Server returned error "Temporary authentication failure."

Laura

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