Viewing Thread:
"Freeola Standard Hosting - sites unavailable + Email"

Morning,

Numerous sites using Standard Hosting are currently unavailable.

Both to HTTP and FTP.


I'll raise a Support ticket.
[s]Hmmm...[/s]

EDIT: Support Ticket 169077
Looks like email has gone as well... :¬(

Just for the record...

Freeola have been updating me via the Support Ticket system - just in case anyone thought I wasn't being looked after :¬)








[s]Hmmm...[/s]

Hi Freeola,
FYI I'm seeing these problems again this morning.

tracert below:

Tracing route to mail.freeola.net [81.31.99.8]
over a maximum of 30 hops:

1 71 ms 99 ms 99 ms 10.0.0.138
2 32 ms 32 ms 33 ms lns17.the.dsl.enta.net [188.39.0.26]
3 32 ms 32 ms 32 ms gi1-7.the.dist.dsl.enta.net [188.39.0.25]
4 32 ms 33 ms 32 ms te2-2.telehouse-east3.dsl.enta.net [78.33.141.81
]
5 32 ms 33 ms 32 ms te5-2.telehouse-east.core.enta.net [62.249.192.1
21]
6 33 ms 32 ms 31 ms te5-1.telehouse-east2.core.enta.net [87.127.236.
98]
7 39 ms 39 ms 39 ms gi6-1.telford-dc1.core.enta.net [84.45.193.173]

8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.


I'll update my support ticket.
[s]Hmmm...[/s]

I'm guessing this Enta NOC entry may be related to my intermittent problems - so sounds like people are on the case :¬)









[s]Hmmm...[/s]

Morning Freeola.

The problem I've reported in this thread is recurring. i.e. All my Freeola sites via my Freeola ADSL connection are unavailable - along with email.

But using a non-Freeola connection I can view all sites normally.

Tracing route to www.hmmm.ip3.co.uk [81.31.99.17]
over a maximum of 30 hops:

1 78 ms 99 ms 99 ms 10.0.0.138
2 32 ms 31 ms 31 ms lns14.the.dsl.enta.net [188.39.0.14]
3 31 ms 31 ms 32 ms gi1-4.the.dist.dsl.enta.net [188.39.0.13]
4 32 ms 31 ms 31 ms te4-2.inx.dist.dsl.enta.net [84.45.242.50]
5 32 ms 32 ms 32 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
6 32 ms 32 ms 32 ms te2-3.interxion.core.enta.net [87.127.236.209]
7 32 ms 31 ms 31 ms te4-2.telehouse-east.core.enta.net [87.127.236.1
37]
8 33 ms 32 ms 32 ms te5-1.telehouse-east2.core.enta.net [87.127.236.
98]
9 41 ms 40 ms 42 ms gi6-1.telford-dc1.core.enta.net [84.45.193.173]

10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
etc.

I'll update my Support Ticket as requested last time with the details.
[s]Hmmm...[/s]


EDIT: Normal service resumed after about 20 mins or so...

This is happening again for me (from about 14.10).

Standard Hosted sites and email is unavailable.
VIP and InstantPro are still available.

Standard Hosted sites are available to the outside world (I checked using my mobile) just not through my Freeola ADSL connection.

A trace route fails as before...

[s]Hmmm...[/s]

EDIT: Freeola websites and email back at 14.35...

Just to update in case anyone out there is interested:


Freeola have replied via my Support Ticket saying they have resolved the network issues :¬)








[s]Hmmm...[/s]

This is happening again for me.

Standard Hosted sites and email is unavailable.
VIP and InstantPro are still available.

Standard Hosted sites are available to the outside world (I checked using my mobile) just not through my Freeola ADSL connection.


A tracert to mail.freeola.net show where the failure is:

Tracing route to mail.freeola.net [81.31.99.8]
over a maximum of 30 hops:

1 96 ms 99 ms 99 ms 10.0.0.138
2 31 ms 32 ms 33 ms lns15.the.dsl.enta.net [188.39.0.18]
3 31 ms 32 ms 32 ms gi1-5.the.dist.dsl.enta.net [188.39.0.17]
4 32 ms 32 ms 32 ms te2-2.telehouse-east3.dsl.enta.net [78.33.141.81
]
5 33 ms 32 ms 33 ms te5-2.telehouse-east.core.enta.net [62.249.192.1
21]
6 35 ms 36 ms 33 ms te5-1.telehouse-east2.core.enta.net [87.127.236.
98]
7 42 ms 42 ms 42 ms gi6-1.telford-dc1.core.enta.net [84.45.193.173]

8 * * * Request timed out.
9 * * * Request timed out.
10 * *

I've updated my Support Ticket.
Please let me know if you need anymore details.

EDIT
After about 20 mins or more I'm back!

New tracert:

Tracing route to mail.freeola.net [81.31.99.8]
over a maximum of 30 hops:

1 63 ms 99 ms 99 ms 10.0.0.138
2 33 ms 32 ms 33 ms 188.39.0.18
3 32 ms 31 ms 32 ms gi1-5.the.dist.dsl.enta.net [188.39.0.17]
4 33 ms 33 ms 32 ms te2-2.telehouse-east3.dsl.enta.net [78.33.141.81
]
5 33 ms 33 ms 32 ms te5-2.telehouse-east.core.enta.net [62.249.192.1
21]
6 33 ms 33 ms 32 ms te5-1.telehouse-east2.core.enta.net [87.127.236.
98]
7 42 ms 42 ms 43 ms gi6-1.telford-dc1.core.enta.net [84.45.193.173]

8 42 ms 43 ms 42 ms pop.freeola.net [81.31.99.8]

Trace complete.


[s]Hmmm...[/s]

Can't say for definite! Somewhere between you and Enta that possibly isn't the same route as we take from our monitoring to Enta. As we didn't experience the problem it's difficult to pin point the cause.

So it looks like the problem was at Enta's end?










[s]Hmmm...[/s]

Yes, these are on servers in a completely different location and network so that was why you could still access them.