We are investigating the problems with the DNS software first. It was our intention to carry out the change over with little or no downtime but unfortunately this did not work, despite initial testing and we apologise for that.
Your services should be back and running as normal now.
> The DNS changeover invloved our partners and so had to be carried
> out when the necessary people were available. Unfortunately the
> change over has taken longer than attended due some problems.
> We have now switched this back to the previous servers so you
> should see things coming back online now. Please accept our
> apologies for the downtime.
I take it this means you will need to re-do the change at a later date? If this is correct, could you please try to give some notice, especially if it has to be carried out during prime time.
Also as GWD pointed out, have the work carried at some quiet time when not in the middle of a weekday. Like London underground do, that isn't stopped when someone can turn up to do the work.
Yet again this afternoon fielding phone calls, (not Email as that doesn't work either), from annoyed clients wanting to know where their websites are..................Again.
This is becoming an all to familiar story all to regularly.
We have now switched this back to the previous servers so you should see things coming back online now. Please accept our apologies for the downtime.