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This morning I received many emails from Freeola asking me to confirm email forwarding that I have in place. I've got a lot of Freeola domains so have quite a number of email accounts.
The note states that you can either follow the link or login to MyFreeola to confirm the forwarding for your free accounts - I've logged in and can't find an option or see a prompt to action this. Can you advise me please?
In the end I've followed the links within the emails - but I've only had to confirm about 30 accounts and I have many more than that.
The email states that "This e-mail address, and the associated web address, will be deleted..." if no action is taken!
Have you got this message mixed up with your totally 'free' addresses?
All my Freeola domains have been registered with you but I know you also call these 'free' accounts - but they are not as free as the ones you don't have to pay for(!) if that makes sense.
Bottom line is that I can't afford any automation to delete my Freeola registered domains and email accounts - perhaps Freeola could clarify the situation?
Regards,
Gary.
NB. I've started this post rather than raise a support ticket as no doubt others will have similar queries.
The note states that you can either follow the link or login to MyFreeola to confirm the forwarding for your free accounts - I've logged in and can't find an option or see a prompt to action this. Can you advise me please?
In the end I've followed the links within the emails - but I've only had to confirm about 30 accounts and I have many more than that.
The email states that "This e-mail address, and the associated web address, will be deleted..." if no action is taken!
Have you got this message mixed up with your totally 'free' addresses?
All my Freeola domains have been registered with you but I know you also call these 'free' accounts - but they are not as free as the ones you don't have to pay for(!) if that makes sense.
Bottom line is that I can't afford any automation to delete my Freeola registered domains and email accounts - perhaps Freeola could clarify the situation?
Regards,
Gary.
NB. I've started this post rather than raise a support ticket as no doubt others will have similar queries.
If you login to MyFreeola and then go to:
https://secure.freeola.co.uk/myfreeola-control-panel/e-mail_forwarding.php
It will list all e-mail forwards that require confirming, if the page does not list any addresses then your forwards will not be removed.
https://secure.freeola.co.uk/myfreeola-control-panel/e-mail_forwarding.php
It will list all e-mail forwards that require confirming, if the page does not list any addresses then your forwards will not be removed.
Sorry for the confusion with the e-mail, we'll have to look at the wording for next time. It is a legitimate e-mail that we have put in place as we seem to have a lot of accounts forwarding which we do not think are in use any more. As such from now on you will receive an e-mail to every address you forward to (so if you have 30 accounts but they all forward to just one address you will only receive one e-mail) every 12 months just to check that it's still active.
There was a small problem this morning with the link on the front of MyFreeola missing for some accounts which has been resolved and the direct link from the e-mail has always worked and is the easiest way to complete the process.
I hope that answers all your questions.
There was a small problem this morning with the link on the front of MyFreeola missing for some accounts which has been resolved and the direct link from the e-mail has always worked and is the easiest way to complete the process.
I hope that answers all your questions.
Don't worry - I'm happy it's not a scam, just a badly worded email :(
The email mentions accounts that have forwarding in place for over 12 months - perhaps this is why you haven't received any emails? Or they are still on the way.
I've had 4 confused clients get in touch so far this morning!
The email mentions accounts that have forwarding in place for over 12 months - perhaps this is why you haven't received any emails? Or they are still on the way.
I've had 4 confused clients get in touch so far this morning!
I have forwarding on some of our domains emails and have not had any emails? today from freeola, perhaps its a scam? you might be safer to call support for an official verdict.
Kev
Kev
Just logged back in to MyFreeola and received a prompt to action email forwarding confirmations.
This read differently to the emails that you are sending out.
If you didn't confirm 'forwarding' it said forwarding would be removed - rather than "e-mail address, and the associated web address will be deleted".
As you can imagine, if websites are being maintained on behalf of others (and email forwarding is being used) then this is causing quite a lot of confusion and concern!
This read differently to the emails that you are sending out.
If you didn't confirm 'forwarding' it said forwarding would be removed - rather than "e-mail address, and the associated web address will be deleted".
As you can imagine, if websites are being maintained on behalf of others (and email forwarding is being used) then this is causing quite a lot of confusion and concern!
This morning I received many emails from Freeola asking me to confirm email forwarding that I have in place. I've got a lot of Freeola domains so have quite a number of email accounts.
The note states that you can either follow the link or login to MyFreeola to confirm the forwarding for your free accounts - I've logged in and can't find an option or see a prompt to action this. Can you advise me please?
In the end I've followed the links within the emails - but I've only had to confirm about 30 accounts and I have many more than that.
The email states that "This e-mail address, and the associated web address, will be deleted..." if no action is taken!
Have you got this message mixed up with your totally 'free' addresses?
All my Freeola domains have been registered with you but I know you also call these 'free' accounts - but they are not as free as the ones you don't have to pay for(!) if that makes sense.
Bottom line is that I can't afford any automation to delete my Freeola registered domains and email accounts - perhaps Freeola could clarify the situation?
Regards,
Gary.
NB. I've started this post rather than raise a support ticket as no doubt others will have similar queries.
The note states that you can either follow the link or login to MyFreeola to confirm the forwarding for your free accounts - I've logged in and can't find an option or see a prompt to action this. Can you advise me please?
In the end I've followed the links within the emails - but I've only had to confirm about 30 accounts and I have many more than that.
The email states that "This e-mail address, and the associated web address, will be deleted..." if no action is taken!
Have you got this message mixed up with your totally 'free' addresses?
All my Freeola domains have been registered with you but I know you also call these 'free' accounts - but they are not as free as the ones you don't have to pay for(!) if that makes sense.
Bottom line is that I can't afford any automation to delete my Freeola registered domains and email accounts - perhaps Freeola could clarify the situation?
Regards,
Gary.
NB. I've started this post rather than raise a support ticket as no doubt others will have similar queries.