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"Connection Problems"

Am I the only person unable to connect to or contact Freeola - their server doesn't answer and their customer call line is dead.

Cheers for any news.

Turbonutter wrote:
> Er, Andrew, your subterfuge won't last with the same tagline!

It's not subterfuge. I just fancied a change of name.

hmm

Er, Andrew, your subterfuge won't last with the same tagline!

I have spoken to support about this and they have passed on all the problems to our telecoms providers. I am sure that between them and BT we will have a resolution soon.

Yes I've been using the new number since the change was announced.

BT reckon it could be their exchange routing which is causing the problem, I'm waiting for them to call me back to let me know if it has been sorted. It appears to have affected a lot of North/North West London.

The 0870 number for customer support was also unobtainable all weekend.

Cheers for the help.

This does happen from time to time. All our numbers used to be through red-stone (dial up and support). Have you tried our new dial up number 0845 112 1400? This is through Telewest and should work fine.

Cheers

It would appear to be a BT problem, I've checked the numbers using my mobile and they get through.

BT say there may be a problem with their routing between exchanges but they can't check till tomorrow.

It has also affected a friend in London who uses Freeola.

Probably a Temp problem...... I expect it will all be working in an Hour ot two.

Tell us if it's working later or tommorow.

Am I the only person unable to connect to or contact Freeola - their server doesn't answer and their customer call line is dead.

Cheers for any news.