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As of just before xmas my ADSL connection started grinding along at about 340kbps. I raised a support ticket and have been through the usual tests to prove the issue lies with something other than my house and my equipment (even though I stated quite clearly in my original ticket that I had already tested the connection using the master socket, different filters, different modem etc etc). Shortly after the ticket my connection dropped to approx 130kbps - virtually useless. Having reported this I was pointed to the BT speedtest page which highlighted the fact that my IP Profile has been set to 135kbps :S
Over the last week-ten days I seem to have been going around in circles, being told I need to leave the connection up at this speed for a continous 72hrs before a speed fault can be raised with BT. The trouble to begin with was that the connection would time out and thus reset the 72 hr window of constant connection before which I was told anything further could be done!! Hows anything going to progress if my connection cant manage 72 solid hrs? :S
Anyway, it was suggested that when 72hrs of stability finally was managed, the IP profile should be increased and my service should return. However, I'm now on day 4 of stable connection and my BT speedtest still looks like this:
This Test comprises of Best Effort Test: -provides background information.
Download Speed
45 Kbps
0 Kbps 250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 45 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.44:26.67:68.89 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
IP Profile still at 135kbps, and basically feel as though I'm exactly where I was a week ago - a pathetic connection with no light at the end of the tunnel :(
I've just been told "your profile should have risen, as this is not the case, we have passed this back to BT for investigation as a speed fault and will contact you as soon as more information becomes available."
I really fail to understand ISPs hesitancy to get BT involved, is the cost worth worrying about if they lose their £25 a month subscription and BT go on to lose their line rental etc when I feel I have no option but to try a cable provider? :S
Perhaps I'm impatient. I use my connection daily for work (self employed from home) - but this is virtually impossible at the moment. And in the evenings I enjoy online gaming with friends - which as you can imagine is completely impossible also.
Is there anything I can do to escalate this issue, or steps I can take myself to hurry a fix? I have been a Freeola customer for years, but find myself sifting thru the paper bin for Sky/Virgin mailshots today.
Over the last week-ten days I seem to have been going around in circles, being told I need to leave the connection up at this speed for a continous 72hrs before a speed fault can be raised with BT. The trouble to begin with was that the connection would time out and thus reset the 72 hr window of constant connection before which I was told anything further could be done!! Hows anything going to progress if my connection cant manage 72 solid hrs? :S
Anyway, it was suggested that when 72hrs of stability finally was managed, the IP profile should be increased and my service should return. However, I'm now on day 4 of stable connection and my BT speedtest still looks like this:
This Test comprises of Best Effort Test: -provides background information.
Download Speed
45 Kbps
0 Kbps 250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 45 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.44:26.67:68.89 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
IP Profile still at 135kbps, and basically feel as though I'm exactly where I was a week ago - a pathetic connection with no light at the end of the tunnel :(
I've just been told "your profile should have risen, as this is not the case, we have passed this back to BT for investigation as a speed fault and will contact you as soon as more information becomes available."
I really fail to understand ISPs hesitancy to get BT involved, is the cost worth worrying about if they lose their £25 a month subscription and BT go on to lose their line rental etc when I feel I have no option but to try a cable provider? :S
Perhaps I'm impatient. I use my connection daily for work (self employed from home) - but this is virtually impossible at the moment. And in the evenings I enjoy online gaming with friends - which as you can imagine is completely impossible also.
Is there anything I can do to escalate this issue, or steps I can take myself to hurry a fix? I have been a Freeola customer for years, but find myself sifting thru the paper bin for Sky/Virgin mailshots today.
Thanks for your response, PM inc.
Sorry to hear about your connection problems.
There are a number of things that might be done to resolve this issue. However, the account you are posting from is not linked to your broadband connection so I am unable to lookup any details and see what support have done so far. If you send me the affect line number using the link under my avatar then I can take a look. Please don't post any account details on this forum though.
The reason support have to go through the standard checks with you is that if they don't and a BT engineer visit is arranged and the problem turns out to be your internal wiring or equipment then a charge will be raise of £160 + VAT by BT, which we then pass on to you.
Of course if you accept that you may be charged then an engineer visit can be arranged.
There are a number of things that might be done to resolve this issue. However, the account you are posting from is not linked to your broadband connection so I am unable to lookup any details and see what support have done so far. If you send me the affect line number using the link under my avatar then I can take a look. Please don't post any account details on this forum though.
The reason support have to go through the standard checks with you is that if they don't and a BT engineer visit is arranged and the problem turns out to be your internal wiring or equipment then a charge will be raise of £160 + VAT by BT, which we then pass on to you.
Of course if you accept that you may be charged then an engineer visit can be arranged.
As of just before xmas my ADSL connection started grinding along at about 340kbps. I raised a support ticket and have been through the usual tests to prove the issue lies with something other than my house and my equipment (even though I stated quite clearly in my original ticket that I had already tested the connection using the master socket, different filters, different modem etc etc). Shortly after the ticket my connection dropped to approx 130kbps - virtually useless. Having reported this I was pointed to the BT speedtest page which highlighted the fact that my IP Profile has been set to 135kbps :S
Over the last week-ten days I seem to have been going around in circles, being told I need to leave the connection up at this speed for a continous 72hrs before a speed fault can be raised with BT. The trouble to begin with was that the connection would time out and thus reset the 72 hr window of constant connection before which I was told anything further could be done!! Hows anything going to progress if my connection cant manage 72 solid hrs? :S
Anyway, it was suggested that when 72hrs of stability finally was managed, the IP profile should be increased and my service should return. However, I'm now on day 4 of stable connection and my BT speedtest still looks like this:
This Test comprises of Best Effort Test: -provides background information.
Download Speed
45 Kbps
0 Kbps 250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 45 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.44:26.67:68.89 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
IP Profile still at 135kbps, and basically feel as though I'm exactly where I was a week ago - a pathetic connection with no light at the end of the tunnel :(
I've just been told "your profile should have risen, as this is not the case, we have passed this back to BT for investigation as a speed fault and will contact you as soon as more information becomes available."
I really fail to understand ISPs hesitancy to get BT involved, is the cost worth worrying about if they lose their £25 a month subscription and BT go on to lose their line rental etc when I feel I have no option but to try a cable provider? :S
Perhaps I'm impatient. I use my connection daily for work (self employed from home) - but this is virtually impossible at the moment. And in the evenings I enjoy online gaming with friends - which as you can imagine is completely impossible also.
Is there anything I can do to escalate this issue, or steps I can take myself to hurry a fix? I have been a Freeola customer for years, but find myself sifting thru the paper bin for Sky/Virgin mailshots today.
Over the last week-ten days I seem to have been going around in circles, being told I need to leave the connection up at this speed for a continous 72hrs before a speed fault can be raised with BT. The trouble to begin with was that the connection would time out and thus reset the 72 hr window of constant connection before which I was told anything further could be done!! Hows anything going to progress if my connection cant manage 72 solid hrs? :S
Anyway, it was suggested that when 72hrs of stability finally was managed, the IP profile should be increased and my service should return. However, I'm now on day 4 of stable connection and my BT speedtest still looks like this:
This Test comprises of Best Effort Test: -provides background information.
Download Speed
45 Kbps
0 Kbps 250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 45 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :7648 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.44:26.67:68.89 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
IP Profile still at 135kbps, and basically feel as though I'm exactly where I was a week ago - a pathetic connection with no light at the end of the tunnel :(
I've just been told "your profile should have risen, as this is not the case, we have passed this back to BT for investigation as a speed fault and will contact you as soon as more information becomes available."
I really fail to understand ISPs hesitancy to get BT involved, is the cost worth worrying about if they lose their £25 a month subscription and BT go on to lose their line rental etc when I feel I have no option but to try a cable provider? :S
Perhaps I'm impatient. I use my connection daily for work (self employed from home) - but this is virtually impossible at the moment. And in the evenings I enjoy online gaming with friends - which as you can imagine is completely impossible also.
Is there anything I can do to escalate this issue, or steps I can take myself to hurry a fix? I have been a Freeola customer for years, but find myself sifting thru the paper bin for Sky/Virgin mailshots today.