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"Broadband: Do UK companies have a clue?"

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Tue 17/07/01 at 13:24
Regular
Posts: 787
Maybe it's a pointless topic, but just have to get this off my chest!

Do the telecomms companies here in the UK have any idea what they're doing?

A friend at work accesses the net through Demon. He has the BT Home Highway package - ISDN. He wants ADSL, so he checked on the Demon site, and after entering his postcode (which is supposedly linked to BT's database), he was told that he could have ADSL. "Great!" he thought.

Except when actually called BT to arrange installation, they asked him for his address, then told him it wasn't currently available from his exchange.

Now, where I live, we've had cable TV for over 15 years, since Sky was just a single channel which played mostly music and had Pat Sharp as a regular presenter! Our cable company has had several buy-outs and name-changes, and we're now under NTL - have been for a couple of years or so.

We've recently been upgraded to digital cable, and it's only through my own investigation that I found out we also have access to 512K broadband in our area.

Everything's been arranged, and they're coming to install my connection on Tuesday 31st July. The thing is, if I enter my postcode on the NTL web site, it tells me that I don't currently live in an NTL cabled area!

That's two large, major telecomms companies who don't seem to have a clue about their own bloody coverage!

Somehow I'm not surprised that broadband is taking so long to take off in this country!

Anyone else had similar experiences, either with these or other companies?
Tue 17/07/01 at 17:19
Regular
Posts: 6,492
I have had my cable modem from last november and haven't really had all that much trouble with it. Telewest seem to have their heads screwed on and their service is brilliant. I was especially glad to hear thet they had signed a deal with SCEE to bring the broadband service to the PS2 before Christmas this year, this are looking bright.
Tue 17/07/01 at 14:41
"High polygon count"
Posts: 15,624
My cost - including the rental of the cable modem - is £24.99 - which is around $34 at the moment.
Tue 17/07/01 at 14:13
Regular
"How Handy."
Posts: 2,631
I don't know if you are aware, but a company recently completed a survey on Broadband Internet Access. In Taiwan, they pay a measley $17 a month for Broadband. We, on the other hand are expected to pay $77 dollars a month. Outrageous. And Tony Blair says he wants us to be the leading player in these technologies. Leading payer more like.
Tue 17/07/01 at 14:00
Regular
"Copyright: FM Inc."
Posts: 10,338
Wòókiee Møn§†€R wrote:
> You know you're right when FM agrees with you. :-)

I'm tempted to disagree with that just for the fun of it.
:-)
Tue 17/07/01 at 13:55
"High polygon count"
Posts: 15,624
You know you're right when FM agrees with you. :-)
Tue 17/07/01 at 13:39
"High polygon count"
Posts: 15,624
A friend at work (different one to the BT customer) has had his for 2 weeks. He had trouble getting it to work with an Ethernet card, but has it working okay through USB.

We shall see - if it doesn't work, they can come and sort it! :-)
Tue 17/07/01 at 13:31
Regular
"How Handy."
Posts: 2,631
Yeah, I've had the problem with BT. By the way, NTL aren't so great on the cable modem front so be wary. A lot of people have problems. Don't let me put you off though, yours might work fine.
Tue 17/07/01 at 13:29
Regular
"Copyright: FM Inc."
Posts: 10,338
Yes, similar experiences by the truckload seeing as I used to work in BT's 150 Customer Service department arranging installations like that everyday.

It's just a case of one database not being updated as quickly as another, resulting in inaccurate information, which leaves customers with the impression that these large companies haven't a clue what they are doing.

Which, in essence, is totally correct.
Tue 17/07/01 at 13:24
"High polygon count"
Posts: 15,624
Maybe it's a pointless topic, but just have to get this off my chest!

Do the telecomms companies here in the UK have any idea what they're doing?

A friend at work accesses the net through Demon. He has the BT Home Highway package - ISDN. He wants ADSL, so he checked on the Demon site, and after entering his postcode (which is supposedly linked to BT's database), he was told that he could have ADSL. "Great!" he thought.

Except when actually called BT to arrange installation, they asked him for his address, then told him it wasn't currently available from his exchange.

Now, where I live, we've had cable TV for over 15 years, since Sky was just a single channel which played mostly music and had Pat Sharp as a regular presenter! Our cable company has had several buy-outs and name-changes, and we're now under NTL - have been for a couple of years or so.

We've recently been upgraded to digital cable, and it's only through my own investigation that I found out we also have access to 512K broadband in our area.

Everything's been arranged, and they're coming to install my connection on Tuesday 31st July. The thing is, if I enter my postcode on the NTL web site, it tells me that I don't currently live in an NTL cabled area!

That's two large, major telecomms companies who don't seem to have a clue about their own bloody coverage!

Somehow I'm not surprised that broadband is taking so long to take off in this country!

Anyone else had similar experiences, either with these or other companies?

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