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"BT Boradband issues (can anyone help?)"

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Wed 20/12/06 at 16:03
Moderator
"possibly impossible"
Posts: 24,985
Damn BT Broadband connection keeps getting slow, it's not even the congestion, it seems to be the line itself.

Was up at 2,100kbps this morning, then down at 448 kbps again later today, so took master socket apart, checked the wires (which seemed fine), put it back together and now it's up to 882kbps, not as fast as this morning, but better than it was.

Not sure if it's my wiring or what, but I get a constant speed of 2,500kpbs from the test socket in my master socket and very varied speed from the master socket itself.

Should there be that much difference between the test socket (located inside the master socket) and the main master socket? Why does the connection speed (from the Bt Home Hub main page) keep lowering. It's not the download speed, it's the speed at which the line is running as far as I know. The download speed obviously varies with traffic, but this should remain constant (at least, I think it should).

Anyone have an idea?
Wed 20/12/06 at 16:03
Moderator
"possibly impossible"
Posts: 24,985
Damn BT Broadband connection keeps getting slow, it's not even the congestion, it seems to be the line itself.

Was up at 2,100kbps this morning, then down at 448 kbps again later today, so took master socket apart, checked the wires (which seemed fine), put it back together and now it's up to 882kbps, not as fast as this morning, but better than it was.

Not sure if it's my wiring or what, but I get a constant speed of 2,500kpbs from the test socket in my master socket and very varied speed from the master socket itself.

Should there be that much difference between the test socket (located inside the master socket) and the main master socket? Why does the connection speed (from the Bt Home Hub main page) keep lowering. It's not the download speed, it's the speed at which the line is running as far as I know. The download speed obviously varies with traffic, but this should remain constant (at least, I think it should).

Anyone have an idea?
Wed 20/12/06 at 16:38
Regular
"YTS Primate"
Posts: 90
> Not sure if it's my wiring or what, but I get a constant speed
> of 2,500kpbs from the test socket in my master socket and very
> varied speed from the master socket itself.
>

The fact that your test socket shows a constant line speed points to noise on your internal extension wiring. The connection speed should be near the same at all household sockets as it is at the test socket.

To rule out the possibility of a faulty filter or phone disconnect them all and compare readings at the master socket and test socket.

If that doesn’t cure it you can go round and disconnect all the ring wires from all sockets. It's usually the orange and white wire. Modern telephones don't normally need it and is often the cause of noise. Second try remaking all the wire connections with a proper punch down tool.

The final and best option is to fit a modified NTE5 line box. It connects your broadband straight out to the incoming line and separates it out completely from the house phone wiring along with doing away with the need for filters. Doing it that way you can even connect your hub with cat5 cable for the best possible connection. I had a customer who couldn’t even hold a connection after about 4 o’clock and it cured it for her.
Wed 20/12/06 at 16:51
Regular
"YTS Primate"
Posts: 90
Modified NTE5 faceplates available from www.Clarity.it along with punch down tools and lots of information. Don’t bother with the cheap plastic ones.
Wed 20/12/06 at 16:51
Moderator
"possibly impossible"
Posts: 24,985
Sly Fox wrote:
> The final and best option is to fit a modified NTE5 line box. It
> connects your broadband straight out to the incoming line and
> separates it out completely from the house phone wiring along
> with doing away with the need for filters. Doing it that way you
> can even connect your hub with cat5 cable for the best possible
> connection. I had a customer who couldn’t even hold a connection
> after about 4 o’clock and it cured it for her.

Sounds ideal, if a little illegal from BT's perspective (unless they do it for you...)
Wed 20/12/06 at 16:58
Moderator
"possibly impossible"
Posts: 24,985
Thanks, anyway. It may be my wiring in the house, the Sky box or phone line then, I guess, though I have the phone going through the router anyway.

I'll try it all.
Wed 20/12/06 at 17:00
Regular
"YTS Primate"
Posts: 90
It's Perfectly legal to change the face plate and ok with BT. Anything from and including the face plate at the test socket onwards is yours and all you have to do is change the face plate. Even if you have a old style BT socket without the face plate you can do an install that’s still legal which I think is explained on the link I have given.

Hope that helps.
Wed 20/12/06 at 17:02
Moderator
"possibly impossible"
Posts: 24,985
Ah, always thought BT owned the Master Socket as well and everything after that was my problem.
Wed 20/12/06 at 17:09
Regular
"YTS Primate"
Posts: 90
They own the socket and the wiring going into it from outside but the face plate that plugs into it is your to do with what you will.
Wed 20/12/06 at 17:16
Regular
Posts: 19,415
Next forum we'll create, Web Design, PC & Internet =) for threads like this and lots more from me. I posted in it a lot back on SR, a favourite of mine along with the Movies forum.
Wed 20/12/06 at 17:20
Moderator
"possibly impossible"
Posts: 24,985
Machie wrote:
> Next forum we'll create, Web Design, PC &
> Internet
=) for threads like this and lots more from me.
> I posted in it a lot back on SR, a favourite of mine along with
> the Movies forum.

I did think that when I posted this, made a few myself on that forum. But not sure how many posts it would get, or if anyone would be there to monitor it unless they change the 1 mod to 1 forum rule...

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