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Not really an internet thing as their broadband hasn't been bad lately, but the customer service is just...just...muuuuuuuuuh!
We have no phone at the moment because it decided to stop working. So we call them out (after finally cancelling NTL Cable afters years of headaches), but they don't come. They do come the next day though - at 7:50 in the evening. Test the line for a few seconds, go away and don't bother telling us what can be done.
So we booked them to come again and repair it proper on Monday. They don't come. Ring them up: "We'll have to come tomorrow instead", which they failed to do either. Luckily I've been able to wait in during the day because of my supposed job, but it's still inconvenient not having a phone.
But they cam today. Completely out the blue, there was a knock at the door and NTL man standing there. "We were expecting you Tuesday!", says I, "Just following my schedule", he says, followed by a shrug. Fair enough, it's not his fault - there's clearly someone at NTL HQ with two lazy eyes, or something. They can't fix it anyway, because the cowboy builders that made our front entrance BUILT OVER THE BLOODY HOLE WHERE THE WIRES GO IN!!!
So it looks like it can't be fixed because of f**k-ups all round, but I'm sure we'd have a much happier life if we switched to BT.
We have no phone at the moment because it decided to stop working. So we call them out (after finally cancelling NTL Cable afters years of headaches), but they don't come. They do come the next day though - at 7:50 in the evening. Test the line for a few seconds, go away and don't bother telling us what can be done.
So we booked them to come again and repair it proper on Monday. They don't come. Ring them up: "We'll have to come tomorrow instead", which they failed to do either. Luckily I've been able to wait in during the day because of my supposed job, but it's still inconvenient not having a phone.
But they cam today. Completely out the blue, there was a knock at the door and NTL man standing there. "We were expecting you Tuesday!", says I, "Just following my schedule", he says, followed by a shrug. Fair enough, it's not his fault - there's clearly someone at NTL HQ with two lazy eyes, or something. They can't fix it anyway, because the cowboy builders that made our front entrance BUILT OVER THE BLOODY HOLE WHERE THE WIRES GO IN!!!
So it looks like it can't be fixed because of f**k-ups all round, but I'm sure we'd have a much happier life if we switched to BT.
monkey_man wrote:
> So it looks like it can't be fixed because of f**k-ups all round, but
> I'm sure we'd have a much happier life if we switched to BT.
Not phone related, but we had a problem with the main junction box that provided power to our house. Cut out the power at about 7pm, got the emergency team round who said they could wire us up to our neighbour, but that's mean we wouldnt get it fixed as we wouldnt be a priority case. So we decided to go without electricity for the night. Which meant that the next morning builders had arrived to dig up our newly laid drive, cus this fault jus happened to be 3 feet underground...
So yeah the moral of the story is... erm I dont know, but its an interesting(ish) annecdote...
> So it looks like it can't be fixed because of f**k-ups all round, but
> I'm sure we'd have a much happier life if we switched to BT.
Not phone related, but we had a problem with the main junction box that provided power to our house. Cut out the power at about 7pm, got the emergency team round who said they could wire us up to our neighbour, but that's mean we wouldnt get it fixed as we wouldnt be a priority case. So we decided to go without electricity for the night. Which meant that the next morning builders had arrived to dig up our newly laid drive, cus this fault jus happened to be 3 feet underground...
So yeah the moral of the story is... erm I dont know, but its an interesting(ish) annecdote...
monkey_man wrote:
> (after finally cancelling NTL Cable afters years of headaches)
We've suffered the same ordeal with NTL and their stupidity to just simply cancel our cable television account.
We nearly got taken to court for not paying 3 months worth of bills, when we clearly rang and asked to be cancelled on a number of occasions and writing letters. Oh and the baffoons at the call centres are rubbish as well, one told us the wrong address to send a letter to, others made excuses about the "computer system being down".
It took 4 - 5 months for us to get our account cleared and cancelled.
NTL have truly the worst customer service I have ever experienced.
And you know what? Sky have been brilliant to us.
Meh
> (after finally cancelling NTL Cable afters years of headaches)
We've suffered the same ordeal with NTL and their stupidity to just simply cancel our cable television account.
We nearly got taken to court for not paying 3 months worth of bills, when we clearly rang and asked to be cancelled on a number of occasions and writing letters. Oh and the baffoons at the call centres are rubbish as well, one told us the wrong address to send a letter to, others made excuses about the "computer system being down".
It took 4 - 5 months for us to get our account cleared and cancelled.
NTL have truly the worst customer service I have ever experienced.
And you know what? Sky have been brilliant to us.
Meh
Not really an internet thing as their broadband hasn't been bad lately, but the customer service is just...just...muuuuuuuuuh!
We have no phone at the moment because it decided to stop working. So we call them out (after finally cancelling NTL Cable afters years of headaches), but they don't come. They do come the next day though - at 7:50 in the evening. Test the line for a few seconds, go away and don't bother telling us what can be done.
So we booked them to come again and repair it proper on Monday. They don't come. Ring them up: "We'll have to come tomorrow instead", which they failed to do either. Luckily I've been able to wait in during the day because of my supposed job, but it's still inconvenient not having a phone.
But they cam today. Completely out the blue, there was a knock at the door and NTL man standing there. "We were expecting you Tuesday!", says I, "Just following my schedule", he says, followed by a shrug. Fair enough, it's not his fault - there's clearly someone at NTL HQ with two lazy eyes, or something. They can't fix it anyway, because the cowboy builders that made our front entrance BUILT OVER THE BLOODY HOLE WHERE THE WIRES GO IN!!!
So it looks like it can't be fixed because of f**k-ups all round, but I'm sure we'd have a much happier life if we switched to BT.
We have no phone at the moment because it decided to stop working. So we call them out (after finally cancelling NTL Cable afters years of headaches), but they don't come. They do come the next day though - at 7:50 in the evening. Test the line for a few seconds, go away and don't bother telling us what can be done.
So we booked them to come again and repair it proper on Monday. They don't come. Ring them up: "We'll have to come tomorrow instead", which they failed to do either. Luckily I've been able to wait in during the day because of my supposed job, but it's still inconvenient not having a phone.
But they cam today. Completely out the blue, there was a knock at the door and NTL man standing there. "We were expecting you Tuesday!", says I, "Just following my schedule", he says, followed by a shrug. Fair enough, it's not his fault - there's clearly someone at NTL HQ with two lazy eyes, or something. They can't fix it anyway, because the cowboy builders that made our front entrance BUILT OVER THE BLOODY HOLE WHERE THE WIRES GO IN!!!
So it looks like it can't be fixed because of f**k-ups all round, but I'm sure we'd have a much happier life if we switched to BT.