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After fecking around with UKOnline for the last month, I've given up on them. Has anyone had any experiences with Homechoice? Their 3 for £30 looks mightly tempting.
And who's the government regulator for Broadband companies? I'm willing to start to threaten UKOnline with a complaint. Or something.
And who's the government regulator for Broadband companies? I'm willing to start to threaten UKOnline with a complaint. Or something.
So basically, Ofcom won't think about coming into this until.... August.
Nice :|
Nice :|
Niddle wrote:
> Your complaint has been outstanding for 12 weeks
Hmm, mthat's a bit crappy.
> Your complaint has been outstanding for 12 weeks
Hmm, mthat's a bit crappy.
I have no idea, I should be able to connect with whatever modem I want, but they;re refusing to help me out until I have their modem/equiptment plugged in.
Which is anal.
Which is anal.
How come a standard modem with the login details won't work?
Are you saying that the only way to connect to UKOnline is by using their own modem?
Sounds a bit crappy if true :|
Are you saying that the only way to connect to UKOnline is by using their own modem?
Sounds a bit crappy if true :|
whatthefunk?!?!?!
(Off the Ofcom website)
[I]
Make a formal complaint to your service provider
All service providers must have procedures for handling complaints from customers. Contact your service provider for details. If you believe your complaint has been not handled properly by the service provider, and...
Your complaint has been outstanding for 12 weeks
(Off the Ofcom website)
[I]
Make a formal complaint to your service provider
All service providers must have procedures for handling complaints from customers. Contact your service provider for details. If you believe your complaint has been not handled properly by the service provider, and...
Your complaint has been outstanding for 12 weeks
They've successfully sent my modem to a completely different address.
I can't connect at all, and I've tried two different modems.
They're refusing to help me until I get one of their modems.
And they're not replying to my emails.
OFCOM, here I come.
I can't connect at all, and I've tried two different modems.
They're refusing to help me until I get one of their modems.
And they're not replying to my emails.
OFCOM, here I come.
What's wrong with UKOnline?
I can't even get broadband :(
:-(
After fecking around with UKOnline for the last month, I've given up on them. Has anyone had any experiences with Homechoice? Their 3 for £30 looks mightly tempting.
And who's the government regulator for Broadband companies? I'm willing to start to threaten UKOnline with a complaint. Or something.
And who's the government regulator for Broadband companies? I'm willing to start to threaten UKOnline with a complaint. Or something.