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Here's a cool story of my experience with them:
1) Order Whammy pedal
2) Receive phone call a week later telling me it's out of stock and I'll have it the following week - fair enough.
3) Wait 3 weeks. Phone them. Still out of stock. Not their fault really, fair enough.
4) Wait another 2 weeks. Give up. Phone and cancel. Told I would receive notification of cancellation.
5) Phone a week later to ask why I hadn't received notification: "oh sorry, yeah that order is cancelled."
THEN, a month later, I get my Whammy pedal!
On top of this, I was charged £210 when I had ordered it for £160.
(I had already got one from elsewhere at this point too)
Return it "blah blah very sorry"
Check bank statement 2 weeks later - £210 not refunded and they have the whammy back...
Eventually get my money back the next week after more phone calls.
Their service is completely farcical. I feel sorry for anyone who uses them.
www.soundslive.co.uk