Viewing Thread:
"Freeserve is testing my patience"

Subscribed to the Anytime service, £12.99 per month for unlimited free access with no charges.
Great.
Except for the past 9 days, no server. It's been down and they havent repaired it yet.

Phone call after phone call, twice a day for 9 days and the results?

"Phone the standard number until it's fixed"
What?!?!?!?!
I pay for a service, and am expected to pay for phone calls because they cannot provide that service?

This is starting to grind me, and there is nothing worse than angering Goatboy.
Joking aside, I am getting close to boiling point now.

Keep checking back to see what happens

If you're getting problems connecting..

dial the dial-up-number on a normal phone (Whilst the wire from your modem is connected to the phoneline) and wait and see if you get funny noises (not like normal BT ones)

If you do, put down the phone and click connect on your PC.

IT's worked 2 out of 2 times for me!

i get free inter net so i don't mind, i don't have to pay anything, ever, hahaha.

Go with NTL, it's been hassle free for me and i've had it since before christmas.

I have to say I myself am having very similar problems. I'm on hometime service with them (free offpeak) over the year I have had it I have been unable to log on several times, and permenantely for the past month it has been giving me hassle when I try to play Counter-Strike. The connection seems to die when I'm trying to load up. I have to disconnect then reconnect to make it active again. It's terrible! It was so much better when I paid for other services where I never got any of these terrible problems including Freeola. They also don't seem to have any email addresses with which I can contact them - they expect me to pay a really expensive phone call to sort it out.

However since I need a offpeak or any time service I'm considering jumping on to the BT bandwagon where I hear the servers are less clogged and problems less bad.

In the meantime I managed to get my hands on another Freeserve number so now I have 2 and seem to at least always be able to get on.

If you have got a mate try getting his number that works?

I have the same problem!!

It begins to dial, and then makes this weird noise. I have to pay for my calls now!

One bloke from Freeserve said that (in our case) that it was their fault and that if we write to a certain address with a copy of the phone bill, we'll get a refund.

still waiting....

Edgy wrote:
> didn't you know that Freeserve have had problems with their 0800
> unlimited access for ages?

I'm currently using their unlimited time package (the old one).. and so far I've had no problems at all (knock on wood!)

and I'm not sure whether this applies to you, but when
> people tried changing their to another ISP, they found out they had
> to give a years notice and have to keep paying for a year even if
> they did change to another!
Phew!... Not in the contract I undertook! :)


Freeserve STILL owe my dad
> £165 becuase even though we registered with freeserves surftme
> package, they charged us for the phonebill still, and they deny it
> being their fault even though we've shown them the evidence!

I had a similar problem... I phned BT at the time and explained the situation... and they changed the amount...

Apparently it was BT's mistake not Freeserves?!?!

Although I'm not a big fan of Freeserve or anything... this is just how its been for me soo far? :)

nah... never had that problem

Sonic

AOL IS FAST AND IS GOOD! No, its £15 a month unlimited!

SonicRav wrote:
> umm... but do u still pay 1p a minute with AOL... anyway, there are
> 2 big problems with it:

1) Freeserve is just as good for actual
> normal web surfing! I have the £6.99 a month for after 6 and
> weekends to be free, and it's always been fine!

Make sure you've got an itemised phone bill....read my last message in here to see why....